Datto RMM

Datto RMM

Datto, a Kaseya company
+
+

Related Products

  • NinjaOne
    6,065 Ratings
    Visit Website
  • Splashtop Autonomous Endpoint Management
    402 Ratings
    Visit Website
  • SuperOps
    295 Ratings
    Visit Website
  • Iru
    1,389 Ratings
    Visit Website
  • Auvik
    678 Ratings
    Visit Website
  • ManageEngine Endpoint Central
    3,347 Ratings
    Visit Website
  • IONOS Cloud Object Storage
    45,199 Ratings
    Visit Website
  • Comet Backup
    219 Ratings
    Visit Website
  • Bacula Enterprise
    Visit Website
  • Bitdefender Ultimate Small Business Security
    5 Ratings
    Visit Website

About

Datto RMM is a secure, reliable and modern cloud-based remote monitoring and management platform that gives MSPs the ability to securely and reliably manage their customers IT infrastructures. Built to remove complexity, costs, and risks, it includes powerful automation and monitoring tools such as ransomware detection, patch management, and remote control takeover to help MSPs proactively prevent IT issues, respond faster to incidents, and deliver a better service to their customers. Protect and quickly restore PCs with reliable, image-based, all-in-one cloud backup and disaster recovery. Cloud-to-cloud backup and fast recovery for critical data in Microsoft 365 and G Suite applications. Fast and easy file and folder backup and restore with support for Windows and Mac. Safe file sync and share with a centrally managed, secure collaboration platform. Protect and quickly restore servers with reliable, image-based, all-in-one business continuity and disaster recovery.

About

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform. The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed. Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux. Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Managed service providers in need of a cloud-based remote monitoring and management platform to keep track of client endpoints and IT infrastructures

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Datto, a Kaseya company
Founded: 2007
United States
www.datto.com

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io

Alternatives

Alternatives

ShadowProtect

ShadowProtect

StorageCraft Technology
Kaseya BMS

Kaseya BMS

Kaseya
Datto SIRIS

Datto SIRIS

Datto, a Kaseya company

Categories

Patch Management Supported
RMM Supported

Categories

AI PSA Supported
MSP Supported
RMM Supported

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Not Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported

Integrations

Microsoft 365 Supported
Acronis Automation Supported
Backup Radar Supported
BeeCastle Supported
Cisco Duo Supported
ConnectWise ScreenConnect Supported
CyTrack Supported
Datto SaaS Protection Supported
DeskDirector Supported
DocuShare Supported
Exact Supported
ITQuoter Supported
Make Supported
MyGlue Supported
Neo Agent Supported
Ninja Influence Supported
Quoter Supported
Sage CRM Supported
Ubuntu Not Supported

Integrations

Microsoft 365 Supported
Acronis Automation Not Supported
Backup Radar Not Supported
BeeCastle Not Supported
Cisco Duo Not Supported
ConnectWise ScreenConnect Not Supported
CyTrack Not Supported
Datto SaaS Protection Not Supported
DeskDirector Not Supported
DocuShare Not Supported
Exact Not Supported
ITQuoter Not Supported
Make Not Supported
MyGlue Not Supported
Neo Agent Not Supported
Ninja Influence Not Supported
Quoter Not Supported
Sage CRM Not Supported
Ubuntu Supported
Claim Datto RMM and update features and information
Claim Datto RMM and update features and information
Claim Helios and update features and information
Claim Helios and update features and information