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About

DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data.

About

Reddy is an AI-powered CX Intelligence platform that helps enterprise contact centers improve agent performance through coaching, training, and real-time guidance. The platform combines simulation training, live AI assistance, and automated quality management to support agents throughout every customer interaction. Reddy analyzes 100% of conversations to identify coaching opportunities and deliver personalized feedback that helps agents continuously improve. Its AI captures customer insights and shares them across learning, quality assurance, operations, and leadership teams through a unified intelligence layer. Automated setup and AI-driven workflows reduce administrative effort while enabling organizations to deploy coaching at scale. Reddy helps contact centers improve service quality, accelerate agent onboarding, and deliver more consistent customer experiences.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a powerful Customer Engagement solution

Audience

Enterprise contact centers, customer experience leaders, BPOs, quality assurance teams, learning and development departments, and organizations seeking AI-powered coaching, agent training, and customer experience optimization

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

DataOrb
Founded: 2021
United States
www.dataorb.ai/

Company Information

Reddy
Founded: 2019
reddy.io

Alternatives

Alternatives

CoreInteract by Altigen

CoreInteract by Altigen

Altigen Communications, Inc.

Categories

AI Coaching Supported

Categories

Agentic AI Supported
AI Call Center Supported
AI Coaching Supported

Integrations

Salesforce Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Zendesk Supported
Claim DataOrb and update features and information
Claim DataOrb and update features and information
Claim Reddy and update features and information
Claim Reddy and update features and information