DaemonLayer

DaemonLayer

Silent Signal Ltd
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+

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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. Unlimited seats on every plan: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, order tracking and returns handled in the chat, each customer's tickets and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, find orders and start returns, triage tickets and draft replies for the team. Three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action, billed through Shopify within the monthly budget the merchant sets. Each plan starts with a free 14-day trial. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

$39/month
Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Reponse
France
reponse.ai

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Categories

IT Automation Supported

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Hudu Supported
Microsoft 365 Supported
Microsoft Teams Supported
Shopify Not Supported
Slack Supported

Integrations

Autotask PSA Not Supported
ConnectWise PSA Not Supported
Hudu Not Supported
Microsoft 365 Not Supported
Microsoft Teams Not Supported
Shopify Supported
Slack Not Supported
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
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Claim Reponse and update features and information