Custify vs. zenloop Comparison


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About Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows. Customer 360 view: Streamline customer data from CRMs, support, and billing systems. Growth: Automatically identify growth, renewal, and upsell opportunities. Tasks & Alerts: Be notified when a customer is stuck in onboarding, at risk of churn, or due to renew. Customer Health: Identify and reduce at-risk customers. ** Automation: Playbooks and workflows automate white-glove tasks.	About With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience B2B SaaS companies	Audience Customer Obsessed Enterprises
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 899$/mo Up to 3 seats / users Tracking of health scores / KPIs Customer 360° profiles Customer outreach directly from Custify Customer segmentation Tracking of customer lifecycles Automation / Playbooks Actionable task management Custom integrations Concierge onboarding Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Custify Founded: 2017 Romania www.custify.com	Company Information zenloop Founded: 2016 Germany www.zenloop.com/en/
Alternatives Customerscore.io	Alternatives Feedbackly
Phano	Qualtrics Customer Experience Qualtrics
Skalin	SatisMeter
CustomerGauge	CustomerGauge
involve.ai View All	involve.ai View All
Categories Churn Prevention Supported Customer Satisfaction Supported Customer Success Supported Failed Payment Recovery Supported Upsell & Cross-Sell Supported	Categories Churn Prevention Supported Customer Experience Supported Customer Satisfaction Supported NPS Supported
Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Show More Features Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported	Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported
Integrations Zapier Supported AccessOwl Not Supported BI Book Not Supported Circula Not Supported Easyflow Not Supported Emarsys Not Supported Freshdesk Not Supported Google Analytics Supported HubSpot CRM Supported HubSpot Customer Platform Supported Magento Not Supported Pipedrive Supported Salesforce Agentforce Marketing Not Supported Segment Supported Seven Senders Not Supported Shopify Not Supported Slack Not Supported Spryker Not Supported Zendesk Not Supported Zoho CRM Supported Show More Integrations View All 9 Integrations	Integrations Zapier Supported AccessOwl Supported BI Book Supported Circula Supported Easyflow Supported Emarsys Supported Freshdesk Supported Google Analytics Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Magento Supported Pipedrive Not Supported Salesforce Agentforce Marketing Supported Segment Not Supported Seven Senders Supported Shopify Supported Slack Supported Spryker Supported Zendesk Supported Zoho CRM Not Supported Show More Integrations View All 14 Integrations
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