Audience
Customer Success and Account Management teams at B2B SaaS companies
About Phano
Phano is a composite AI for Customer Success and Account Management teams at B2B SaaS companies. It cross-references each account's signals every day (usage, relationship, support and every other connected source) to surface, ahead of renewal, the accounts at risk of churn and those ready for expansion, with their probable cause and the action to take. Every diagnostic exposes its evidence, contradictions and blind spots, so teams can trust it before acting.
Phano also covers client meetings end to end: a brief before every call, live coaching during it, a structured recap written to the CRM and the follow-up email drafted in the inbox.
Intelligence is delivered where teams already work: email, Slack, Microsoft Teams, CRM and webhooks, plus API and MCP. The CSM protects the customer base, the Account Manager grows the accounts, from the same diagnostic.
Self-serve setup, 30-day free trial, then 99 EUR per month.
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Automated Health Scoring: Use AI to identify hidden churn risks and expansion opportunities.
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Signals from Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack feed one health score. Also: retention playbooks, revenue forecasting timed to real renewal dates, QBR automation written from account data, AI Copilot, champion tracking.
Free tier runs the entire product on a sample book. Paid from $299/mo (150 customers), $999/mo (500), $2,999/mo (2,000), Enterprise from $5,900/mo. About 80% cheaper than Gainsight at the median published deal. No implementation fee, month to month.
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Pricing
Starting Price:
€99/month
Pricing Details:
Free 30-day trial, no credit card required. Standard plan from 99 EUR per month (up to 100 customer accounts, then 1 EUR per extra account). Composite AI for Customer Success and Account Management: daily cross-signal diagnostics per account plus meeting briefs, live coaching, recaps and follow-up drafts, delivered into your existing tools (email, Slack, Microsoft Teams, CRM, webhook), plus API and MCP access.
Free Trial:
Free Trial available.
Company Information
Phano
Founded: 2026
France
phano.ai/en
Videos and Screen Captures
The daily diagnostic on every account
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Online
Phano Frequently Asked Questions
Phano Product Features
Customer Success
Account Alerts
Supported
Account Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Revenue Management
Supported
Usage Tracking / Analytics
Supported
Win / Loss Analysis
Supported
Communication Management
Not Supported
Onboarding
Not Supported
