Cove vs. Uptonica Comparison


Cove	Uptonica Webgas Srl	+	+
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About Cove is a cloud-based customer support desk for small teams and ecommerce businesses. It combines an embeddable website chat widget, a shared inbox, help articles, customer records, and team workflows, so agents can manage visitor conversations in one workspace. Customers can find answers in a help center, while agents assign, annotate, resolve, and track conversations and collect satisfaction ratings. Email, Shopify, and Slack connections extend the workspace; Shopify connects the desk to ecommerce store operations. Cove also includes a customer portal, service-level timers, and campaign tools. Its web workspace is installable as a progressive web app; the chat widget can be embedded in mobile apps through a WebView SDK. Plans are priced per workspace and allow unlimited conversations. Cove is intended for small support and ecommerce teams looking to combine live chat, shared inbox, and self-service features.	About Uptonica is a platform for businesses that sell online, collect leads, or support customers. It brings commerce, marketing, and customer conversations into a shared workspace, where AI features can use connected business data. Teams can manage customer conversations alongside CRM records, orders, product information, pricing, and advertising activity. This keeps information from separate tools available in one workspace rather than requiring teams to re-enter context across systems. The platform provides one inbox for WhatsApp, Instagram, Messenger, Telegram, email, phone, and website chat. It can help complete product pages with copy, attributes, and translations, and bring Google and Meta ad data into a report with a shared sales-attribution view. Customer records can include related orders and conversations. Uptonica is built by the team behind Webgas, which has supported Shopify brands in Italy and abroad since 2019.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Small teams and ecommerce stores	Audience Businesses that sell online, collect leads, or answer customers.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $39/month Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required. Free Version Supported Free Trial Supported	Pricing €199/month Starter is €199/month plus VAT per company during launch pricing for the first 100 customers, then €239/month plus VAT. Annual billing is €1,990 plus VAT (€166/month equivalent) for the first 100 customers, then €2,388/year. Optional guided onboarding is priced separately. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Cove www.coveinbox.co	Company Information Webgas Srl Italy uptonica.com
Alternatives Cove Drive Cove	Alternatives Convarza AI Pronnel Technology
Cove Identity	Pinlyx
Cove Markets	Heyy
KonnectBot	CustomerFlows Keilani Media Group
There There Spatie View All	hello24 Hello24.ai View All
Categories Help Desk Supported	Categories AI CRM Supported AI eCommerce Supported Chatbot Supported

Integrations Shopify Supported Claude Not Supported Google Ads Not Supported Google Analytics Not Supported Google Calendar Not Supported Google Tag Manager Not Supported Klaviyo Not Supported Mailchimp Not Supported Meta Ads Not Supported Model Context Protocol (MCP) Not Supported PrestaShop Not Supported Qapla' Not Supported Salesforce Not Supported Slack Supported Stripe Not Supported Telegram Not Supported WhatsApp Not Supported WooCommerce Not Supported WordPress Not Supported Zendesk Not Supported Show More Integrations View All 2 Integrations	Integrations Shopify Supported Claude Supported Google Ads Supported Google Analytics Supported Google Calendar Supported Google Tag Manager Supported Klaviyo Supported Mailchimp Supported Meta Ads Supported Model Context Protocol (MCP) Supported PrestaShop Supported Qapla' Supported Salesforce Supported Slack Not Supported Stripe Supported Telegram Supported WhatsApp Supported WooCommerce Supported WordPress Supported Zendesk Supported Show More Integrations View All 19 Integrations
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