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About

Convoso: The Best F 'ING Dialer for sales pros who mean business. Since 2006, Convoso has been flipping the script in the outbound sales, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand out and help you do the same by driving profitability, connecting with more prospects, and crushing engagement at scale. And yeah, we’ve got compliance with TCPA and all the regs covered—so you can focus on what matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.

About

Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For organizations looking to increase their sales and marketing productivity. Caters to a range of industry verticals, such as insurance, BPO, lead gen, and more.

Audience

Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$15/user/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.4 / 5

Reviews/Ratings

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Convoso
Founded: 2006
United States
www.convoso.com

Company Information

Dialpad
Founded: 2011
United States
www.dialpad.com/ai-contact-center/

Alternatives

Alternatives

Categories

Convoso's Auto Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Auto Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Auto Dialer is the industry leader for high-performing call centers.

Convoso is the ultimate AI-powered call center software designed to transform outbound sales and customer engagement. With cutting-edge tools for dialing, compliance, and analytics, Convoso enables call centers to maximize productivity, optimize campaigns, and close more deals. Its advanced features—like predictive dialing, real-time lead distribution, and dynamic scripting—empower agents to connect with the right leads faster while maintaining full compliance with TCPA and other regulations. Trusted by thousands of businesses across industries, Convoso delivers the highest contact rates in the industry, helping call centers boost their bottom line while reducing costs. Whether you're managing a small team or scaling operations, Convoso provides the technology and support to drive sustainable growth. Convoso is more than software; it's your partner in achieving call center success.

Convoso’s CCaaS (Contact Center as a Service) platform is the ultimate solution for modern call centers looking to drive growth and streamline operations. Powered by AI, Convoso offers a fully integrated suite of tools designed to enhance every stage of the customer journey while maximizing efficiency and compliance. From predictive dialing and advanced answering machine detection to real-time reporting and dynamic scripting, Convoso equips contact centers with the capabilities to boost connect rates, reduce costs, and close deals faster. With features like Caller ID reputation management and state-of-the-art compliance tools, you can focus on scaling your business without the worry of TCPA violations or spam labeling. Built to handle high-volume campaigns, Convoso enables call centers to place over a billion calls monthly while ensuring personalized interactions and superior customer engagement.

Convoso's email marketing capabilities empower businesses to enhance engagement and drive conversions through automated campaigns and personalized communication. By utilizing smart triggers, the platform automates email dispatch based on specific lead behaviors—such as call counts or call outcomes—ensuring timely and relevant outreach. This automation streamlines workflows, allowing agents to concentrate on high-value interactions. The platform's use of dynamic fields facilitates the creation of personalized email templates that can be reused across campaigns, significantly boosting transaction rates. By incorporating targeted subject lines, compelling content, and strategic timing, Convoso helps businesses achieve higher open rates and foster meaningful connections with their audience.

Convoso's Predictive Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Predictive Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Predictive Dialer is the industry leader for high-performing call centers.

Convoso’s Gold-Standard Voicemail Detection is a game-changer for outbound teams—helping you avoid wasted dials and keep your agents focused on real conversations. Instead of burning time on unanswered calls or dropped messages, Convoso’s industry-leading detection technology automatically filters out voicemails with unmatched accuracy—so your reps only connect when there’s someone on the other end ready to talk. With fewer hang-ups, cleaner call flows, and more productive outreach, your team gains the efficiency and performance that drive real ROI. This advanced capability is part of Convoso’s AI-powered platform, built to help sales, lead gen, and appointment-setting teams reach more people, more effectively—with less friction and more control. Voicemail Detection isn’t just a feature. It’s your unfair advantage.

Convoso's Sales Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Sales Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Sales Dialer is the industry leader for high-performing call centers.

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence Features

Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

Abstrakt
HubSpot CRM
Outdoo AI
Salesforce
ActiveProspect
AutoReach
CRM-Hub
Forethought
Gong
Google Workspace
HappyFox
HiBob
Kustomer
LawGro
LeadConduit
Microsoft 365
Prodoscore
Ringba
Rippling
Salesmate

Integrations

Abstrakt
HubSpot CRM
Outdoo AI
Salesforce
ActiveProspect
AutoReach
CRM-Hub
Forethought
Gong
Google Workspace
HappyFox
HiBob
Kustomer
LawGro
LeadConduit
Microsoft 365
Prodoscore
Ringba
Rippling
Salesmate
Claim Convoso and update features and information
Claim Convoso and update features and information