Convertway by Unicommerce vs. Simple Chat Comparison


Convertway by Unicommerce Shipway Technology	Simple Chat SA Inc.	+	+
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About Convertway is the ultimate gateway for more conversions. This app can help you instantly automate your cart recovery & all your re-marketing flows like customer win-back, reviews & upsell, bulk campaigns, back-in-stock alerts, or any other marketing activities. It has a complete suite of SMS & WhatsApp Marketing services. Whereas in SMS you can send SMS using your own sender ids. Track all the SMS messages, clicks, and ROI generated by them and allow you a 2-way communication over SMS. Similarly, it has a complete WhatsApp suite on things like WhatsApp Chat widget, WhatsApp conversations, WhatsApp flows & WhatsApp Broadcasts. The simple and easy-to-setup interface will save you time and you can start sending messages within minutes. Our aim is that every store on Shopify, no matter the size and order numbers can create and start efficient marketing flows in a few clicks and generate extra 30% revenue.	About Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience D2C Brands, Ecommerce Stores, Ecommerce Brands, Shopify merchants	Audience Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $36 per month Free Version Not Supported Free Trial Supported	Pricing $0.29/AI resolution Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Easy to use this solution for SMS/WhatsApp marketing and the pricing is also very affordable. Helps reach a larger audience and create better ROAS. Cons The Conversations Feature faces glitches sometimes.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Shipway Technology Founded: 2015 India www.theconvertway.com	Company Information SA Inc. Founded: 2017 Canada simple-chat.com
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Categories eCommerce Marketing Supported Marketing Automation Supported SMS Marketing Supported WhatsApp Marketing Supported	Categories Help Desk Supported
Show More Features Marketing Automation Features A/B Testing Not Supported Analytics / ROI Tracking Supported Artificial Intelligence Supported Content / Blogging Platform Not Supported Customizable CTAs Not Supported Drip Campaigns Supported Dynamic Content Not Supported Landing Pages / Web Forms Not Supported Lead Scoring Not Supported Sales Intelligence Not Supported Search Marketing Not Supported Segmentation Supported Social Marketing Not Supported Website Visitor Tracking Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Not Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Supported WhatsApp Marketing Features Alerts Supported API Supported Autoresponder Supported Bulk Messaging Supported Campaign Management Supported Contact Management Supported Multi-Language Support Supported Reporting / Analytics Supported eCommerce Marketing Features AB Testing Supported Abandoned Cart Email Not Supported Analytics / ROI Tracking Supported Customer Data Profiles Not Supported Dynamic Content Supported Email Marketing Not Supported Email Personalization Not Supported Facebook Ads Not Supported Google Ads Not Supported Product Recommendations Supported Push Notifications Supported Retargeting Supported Search Marketing Not Supported Segmentation Supported Signup Forms & Popups Supported SMS Marketing Supported Social Marketing Not Supported Triggered Emails Not Supported Website Visitor Tracking Supported
Integrations Shopify Supported AfterShip Supported Fera Supported Judge.me Supported Klaviyo Supported ShipEak Supported ShipHero Not Supported Shipway Supported Shopify Flow Not Supported Slack Not Supported Stamped Supported Upsell.com Supported WhatsApp Supported Show More Integrations View All 10 Integrations	Integrations Shopify Supported AfterShip Not Supported Fera Not Supported Judge.me Not Supported Klaviyo Not Supported ShipEak Not Supported ShipHero Supported Shipway Not Supported Shopify Flow Supported Slack Supported Stamped Not Supported Upsell.com Not Supported WhatsApp Not Supported Show More Integrations View All 4 Integrations
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