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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSP, cloud, VAR, audio/visual, internal IT, and managed security providers

Audience

Sales teams and companies in search of a platform for document collaboration, e-signature, web conferencing and ID verification

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$27 per month
Free Version
Free Trial

Pricing

$40 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.9 / 5
features 4.8 / 5
design 4.3 / 5
support 4.6 / 5
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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ConnectWise
Founded: 1982
United States
screenconnect.connectwise.com/

Company Information

REACH
Founded: 2015
United States
www.reachhq.com/static/index.html

Alternatives

Alternatives

FixMe.IT

FixMe.IT

Techinline
Nextcloud

Nextcloud

Nextcloud GmbH

Categories

Categories

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Meeting Features

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Acronis Cyber Protect
AuthPoint
ConnectWise Automate
ConnectWise PSA
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
ITBoost
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
Password Boss
Pillr
PwC Check-In
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk

Integrations

Acronis Cyber Protect
AuthPoint
ConnectWise Automate
ConnectWise PSA
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
ITBoost
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
Password Boss
Pillr
PwC Check-In
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk
Claim REACH and update features and information
Claim REACH and update features and information