ConnectWise ScreenConnect vs. Encapto Comparison


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About ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.	About One platform to curate and sell everything-as-a-service IT propositions. Curate top-tier technology propositions with instant eCommerce, order management & subscription billing tools. Centralized MSP dashboard and automated provisioning workflows cut your deployment times and costs by up to 90%. Improve customer experience and reduce calls to your helpdesk with our intuitive customer self-service dashboard. Designed with the non-technical customer in mind, Encapto’s intuitive self-service interface brings together cross-architectural technologies to improve customer outcomes, reduce your support burden, create stickiness and provide effortless up-sell opportunities. So sit back, relax, and let your customers look after themselves. Design a branded storefront with your product catalogue so your customers can place orders on their own. Simple order flows allow you to upsell and cross-sell your products, add-ons, and unique offers.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSP, cloud, VAR, audio/visual, internal IT, and managed security providers	Audience Enterprise-grade management service that helps companies fuel and protect their core business
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27 per month Free Version Free Trial	Pricing $280 per month Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.3 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States screenconnect.connectwise.com/	Company Information Encapto Founded: 2014 Australia www.encapto.com
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TeamViewer View All	AppSell View All
Categories Co-Browsing Customer Service Help Desk Meeting MSP Remote Desktop Remote Support Remote Video Support Remote Work Video Conferencing Web Conferencing	Categories MSP Visitor Behavior Intelligence WiFi Analyzers
MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint Cisco Meraki Cisco Umbrella ConnectWise Automate ConnectWise PSA CyberQP Delinea Cloud Access Controller Freshdesk NinjaOne N‑able Passportal QuickBooks Online Slaask SmartConnect Syncro Xero Zabbix Zendesk Show More Integrations View All 20 Integrations	Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint Cisco Meraki Cisco Umbrella ConnectWise Automate ConnectWise PSA CyberQP Delinea Cloud Access Controller Freshdesk NinjaOne N‑able Passportal QuickBooks Online Slaask SmartConnect Syncro Xero Zabbix Zendesk Show More Integrations View All 6 Integrations
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