ConnectWise RMM

ConnectWise RMM

ConnectWise
5.0 out of 5 stars
Pandora FMS

Pandora FMS

4.8 out of 5 stars
ConnectWise RMM Pandora FMS

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ConnectWise RMM:

About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
Pandora FMS:

About

With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your entire IT stack and analytics to find any problem, even the ones that are hard to find. Thanks to more than 500 plugins available, you can control and manage any application and technology, from SAP, Oracle, Lotus, Citrix or Jboss to VMware, AWS, SQL Server, Redhat, Websphere, etc.
ConnectWise RMM:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Pandora FMS:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ConnectWise RMM:

Audience

MSPs
Pandora FMS:

Audience

All kind of IT environments, from just a few to several thousand devices
ConnectWise RMM:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Pandora FMS:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ConnectWise RMM:

API

Offers API Not Supported
Pandora FMS:

API

Offers API Supported
ConnectWise RMM:

Screenshots and Videos

Pandora FMS:

Screenshots and Videos

ConnectWise RMM:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Pandora FMS:

Pricing

€90/month
On-premise, SaaS and subscription models available.
Free Version Supported
Free Trial Supported
ConnectWise RMM:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Pandora FMS:

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.4 / 5
support 4.6 / 5
ConnectWise RMM:

Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.
Pandora FMS:

Pros & Cons from Real Users

Pros

  • The Pandora FMS's best quality is its versatility. It can be used to monitor any type of device, including computers and cloud setup. The system's monitoring and alerting features can also be fully adjusted to meet our particular needs. Additionally, Pandora FMS has a comprehensive dashboard that makes it easy to use and understand, enabling us to quickly set up. The high uptime and quick response times, it also has a strong reliability.
  • Pandora FMS helps to improve the way in which various business networks are inspected and monitored, the main positive aspect of this platform is in relation to its excellent monitoring of network services, the complete platform in this regard, since it provides a panel quite complete and very well managed where the various data of the networks can be reflected, you can configure the routing, configure the Subnet mask and you can also configure the sending of packets through various business networks, in addition, you can also control the latency of each one of the networks, really this complete labor network inspection section helps me understand how all the networks we use in the company are connected, I can visualize a mapping service within the platform which helps me understand the distribution of these networks also allows me to understand the health status of each routing network, controlling the sending of packets correctly. The second positive aspect of this platform is the operation in real time, this operation in real time allows failures in time within each of the networks, in addition, it offers a graphic service where you can see the upload and download of packages in each one of your networks connected to the cloud, these graphs will help you transfer packets. Pandora FMS also has an impressive alert service, which allows you to configure it so that alerts are sent depending on the latency of your networks, you can configure these alerts to be activated when there is a latency of approximately 200ms.
  • Pandora has been a very useful software when it comes to having constant monitoring of various services, one of the main things I liked about this platform is the widespread control that it gives me for all the business networks that we use in our company financial services, this platform allows me to know the mapping of each of our networks, I can see how all the networks are distributed through a map, which allows me to see the connectivity that our computers, our devices and the servers that we use for our company. Recognize that Network monitoring is quite complete, it allows to visualize the flow and transfer of data, it allows to detect the total number of packets lost, it allows to detect failures in the connectivity between the servers and the devices and it also allows to detect an unusual consumption in the speed of the Network. In addition, I also liked the way in which this platform allows us to know about the events that occur in all our computers, I can view all the log records in real time with the help of Pandora.
  • Very fast to set up and easy to use. Notifications are very accurate and very detailed. Once you set it up you don't have to worry about it later. Software updates are done automatically.
  • I like the abundance of information that I am able to find on the site. As well as the ease of navigation, made possible by the comprehensive menu options.

Cons

  • Setting up and configuring Pandora FMS can be difficult for larger businesses because it necessitates a certain level of expertise.
  • The first negative aspect of this platform is in relation to how complicated its implementation is, implementing this platform from scratch is quite complex, since you have to configure the enrollment networks correctly, in addition, you also have to configure the alerts and the devices connected to the networks to favor the network mapping function, this process can take a couple of weeks depending on your work team, but in general, the main implementation of this platform is quite complex. Another negative aspect of this platform is the high cost that it has, despite the fact that this platform has great accessibility to your routing networks, and allows you to control the way it offers other services such as application event monitoring, which increases Even more its price, I consider this platform to be relatively expensive compared to other network monitoring platforms.
  • The only problem that can be found within Pandora is that this platform is complicated when implementing it for the first time, since you will have to integrate the queue with different applications in which you want to have monitoring, this process can take you a couple of days, therefore, it is very necessary that a trained team is used to facilitate the main implementation process, in addition, the integration process with each of the networks, can also be a bit complex, so in general, this platform is very complex to implement.
  • We use the free version which is only limited to 100 sensors. To upgrade to 500 would cost a bit too much for our budget.
  • I didn't like the number of ads on the site. I thought they were a bit intrusive.
ConnectWise RMM:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Pandora FMS:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ConnectWise RMM:

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm
Pandora FMS:

Company Information

Pandora FMS
Founded: 2005
Spain
pandorafms.com
ConnectWise RMM:

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ConnectWise RMM:

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported
Pandora FMS:

Categories

ConnectWise RMM:

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported
Pandora FMS:

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Business Activity Monitoring Features

Alerts / Notifications Supported
Business Process Management Supported
Cross Application Analysis Not Supported
Email Monitoring Supported
Events Monitoring Supported
KPI Monitoring Supported
Pre-Configured Events Not Supported
Reporting / Analytics Supported
Workflow Management Not Supported

Cloud Management Features

Access Control Not Supported
Billing & Provisioning Not Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Supported
Multi-Cloud Management Not Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Supported
Workflow Approval Not Supported

Database Monitoring Features

Anomaly Detection Not Supported
Autodiscovery Supported
Capacity Planning Supported
Dashboard Supported
Dependency Tracking Supported
Historical Trend Analysis Supported
Multitenancy Supported
Notifications / Alerts Supported
Performance Monitoring Supported
Permissions / Access Controls Supported
Predictive Analytics Supported
Prioritization Supported
Query Analysis Supported
Resource Optimization Supported
Troubleshooting Supported

IT Alerting Features

Alert Noise Reduction Supported
Alert Routing Supported
Dynamic Notifications Supported
Enriched Incident Context Supported
Escalation Policies Supported
Incident History Audit Supported
Multi-User Alerting Supported
Multiple Alert Types Supported
On-Call Management Not Supported
Rich HTML Email Notifications Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Not Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Not Supported
Map Exporting Not Supported
On-Demand Mapping Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Server Management Features

CPU Monitoring Supported
Credential Management Not Supported
Database Servers Supported
Email Monitoring Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Not Supported
Virtual Machine Monitoring Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Supported
Mail Server Monitoring Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Supported
Uptime Reporting Supported
ConnectWise RMM:

Integrations

Acronis Automation Supported
Akamai Cloud Not Supported
Apache Tomcat Not Supported
BizTalk Server Not Supported
Comodo Positive SSL Not Supported
Docker Not Supported
Elastic Not Supported
IBM Informix Not Supported
IT Portal Supported
KVM Not Supported
Kubernetes Not Supported
MongoDB Not Supported
Nutanix AHV Not Supported
Percona XtraDB Cluster Not Supported
PostgreSQL Not Supported
SAP HANA Not Supported
Scopable Supported
Setyl Supported
VMware ESXi Not Supported
Zimbra Not Supported
Pandora FMS:

Integrations

Acronis Automation Not Supported
Akamai Cloud Supported
Apache Tomcat Supported
BizTalk Server Supported
Comodo Positive SSL Supported
Docker Supported
Elastic Supported
IBM Informix Supported
IT Portal Not Supported
KVM Supported
Kubernetes Supported
MongoDB Supported
Nutanix AHV Supported
Percona XtraDB Cluster Supported
PostgreSQL Supported
SAP HANA Supported
Scopable Not Supported
Setyl Not Supported
VMware ESXi Supported
Zimbra Supported
ConnectWise RMM:
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Claim ConnectWise RMM and update features and information
Pandora FMS:
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Claim Pandora FMS and update features and information