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About

Conectys is a leading global BPO providing specialized, award-winning solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched User Generated Content (UGC) moderation and Customer Experience (CX) solutions including call center customer support, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) standard features connect quality monitoring, workforce management and real-time views, all no cost to its clients. For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients.

About

Herbie.ai – A multi-national Conversational AI company (Part of SunSmart Global – 15+ years in enterprise solutions) Digital Transformation of Enterprises Unique Voice-Enabled Virtual Assistants to automate business cases. Franchise spread over 6 Countries – expanding to 13+. Instant enables seamless connection with 12+ Social Media platforms. The business provides end-to-end AI Solution that are "Innovative & Intelligent" in addressing the critical business needs of Mid to Large Corporates, built using advanced technology with applications across business verticals and geographies. Herbie.AI is a Microsoft Gold Application Development Partner, and is ISO 9001:2015 Certified. AI, ML & NLP based, Multi-lingual, Omni-channel, Always-on bots with transfer to agent. Improve your customer experience with ai powered conversational chatbot solution. Provide complete customer service with Herbie AI chatbots for customer support. Lower Customer Support Costs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies that need a BPO provider to reduce costs and increase the speed of implementation

Audience

Companies searching for a solution to automate business cases

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$1000
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • The software is user-friendly, feature-rich, and highly reliable. It automates routine tasks, improves productivity, and provides excellent visibility through dashboards and reports. The implementation and support teams are responsive and helpful.
  • Herbie.ai offers an intelligent, future-ready platform that simplifies regulatory compliance, governance workflows, and digital operations. The AI-driven insights, automation capabilities, and intuitive dashboard help reduce manual effort, improve accuracy, and enable faster decision-making. It is scalable, secure, and well-suited for modern enterprises and government-focused use cases.
  • I love how Herbie.ai seamlessly bridges voice and text communication, offering a truly conversational experience for customers. Its two-way voice-enabled capabilities make interactions feel natural and effortless, enhancing customer satisfaction
  • Herbie chatbot answers quickly to the website visitors and gets their information. Its responsiveness is so good and its customer support is nice.

Cons

  • Some advanced configurations require initial training, and additional onboarding resources or tutorials would make the learning process faster for new users.
  • While the overall design is clean and functional, some interface elements could be more visually refined. Improving spacing consistency, icon clarity, and color contrast would enhance usability and make the platform feel even more modern.
  • While Herbie.ai offers conversational support via voice and text, some users may find limitations in its ability to understand complex queries or accents accurately. Additionally, reliance on AI assistants like Herbie.ai may raise concerns about data privacy and security for customers interacting with sensitive information.
  • Overall it's a good product for businesses to get more leads.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Conectys
Founded: 2004
United States
www.conectys.com/digital-solutions/

Company Information

Herbie.ai
Founded: 2018
United Arab Emirates
www.herbie.ai

Alternatives

Alternatives

InteliWISE

InteliWISE

Matrix42
BotCore

BotCore

Acuvate Software
Dialogflow

Dialogflow

Google

Categories

Categories

AI Assistants Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported
Live Chat Supported
Machine Learning Supported
Voice Bot Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Not Supported
Model Training Not Supported
Natural Language Processing (NLP) Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Supported
Templates Supported
Visualization Not Supported

Natural Language Processing Features

Co-Reference Resolution Supported
In-Database Text Analytics Not Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Not Supported
Parsing Not Supported
Part-of-Speech Tagging Supported
Sentence Segmentation Supported
Stemming/Lemmatization Supported
Tokenization Not Supported

Integrations

Adobe Acrobat Supported
Alexa Smart Properties Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Instagram Not Supported
Kayako Supported
LivePerson Automotive Supported
Microsoft Dynamics 365 Supported
Microsoft Excel Supported
Microsoft Word Supported
OTRS Supported
Salesforce Supported
Skype Not Supported
Telegram Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Supported

Integrations

Adobe Acrobat Not Supported
Alexa Smart Properties Supported
Facebook Supported
Facebook Messenger Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Instagram Supported
Kayako Not Supported
LivePerson Automotive Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Excel Not Supported
Microsoft Word Not Supported
OTRS Not Supported
Salesforce Not Supported
Skype Supported
Telegram Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Not Supported
Claim Conectys and update features and information
Claim Conectys and update features and information
Claim Herbie.ai and update features and information
Claim Herbie.ai and update features and information