eCaseFivium
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Related Products
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About
Complyr is complaint management software built for regulated firms that need clearer workflows, stronger oversight and better complaint evidence. Designed by experienced complaint leaders, Complyr helps teams move away from spreadsheets, shared inboxes and manual workarounds.
The platform supports structured case management, configurable workflows, secure case portal communication, document uploads, audit trails, reporting and management oversight. Teams can keep complaint history, messages, evidence, actions and decisions together in one case file, helping handlers work faster and leaders spot issues earlier.
Complyr is designed for UK-regulated sectors including financial services, insurance, motor finance, and other businesses where complaints need to be handled fairly, consistently and with clear records.
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About
eCase helps with all aspects of managing cases across the UK public sector: central and local government, arms-length bodies and services like police forces and NHS trusts. eCase lets your team log, process and respond to correspondence for every kind of case, all in one place. PQs, MCs, FOIs, TOs, Complaints, Compliments, DPAs/SARs, Cabinet Committee Communications and Campaigns - eCase keeps it all together. eCase can help you and your team process cases faster, better and more consistently. Easily. Online. End-to-end. Whilst the eCase Platform is the best of breed built for purpose technology, the ECO Programme focusses on the people and process pillars of transformation. Our ECO Team’s unique knowledge and experience of public sector correspondence management ensures that you are taking advantage of industry best practices. We make sure that all of your stakeholders are engaged and recognise the benefits of our service.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Complaint teams, complaints managers, compliance teams, operations leaders and regulated firms in financial services, insurance, motor finance and customer-facing regulated sectors.
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Audience
UK public sector agencies seeking a tool to manage their correspondence and operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£147/mth/3 users/Standard Plan
Free Version
Free Trial
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Pricing
$900.00/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationComplyr
Founded: 2023
United Kingdom
www.complyr.co.uk
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Company InformationFivium
Founded: 2006
United Kingdom
www.fivium.co.uk/services/ecase
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Categories |
Categories |
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Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
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Government Features
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
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Integrations
No info available.
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Integrations
No info available.
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