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About

Complyr is complaint management software built for regulated firms that need clearer workflows, stronger oversight and better complaint evidence. Designed by experienced complaint leaders, Complyr helps teams move away from spreadsheets, shared inboxes and manual workarounds. The platform supports structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, complaint reporting and management oversight. Teams can keep complaint history, messages, evidence, actions and decisions together in one case file, helping handlers work faster and leaders spot issues earlier. Complyr is designed for UK-regulated sectors including financial services, insurance, motor finance, and other businesses where complaints need to be handled fairly, consistently and with clear records. It helps teams manage FCA complaint handling with better visibility, stronger records and less manual admin.

About

Affordable, flexible, and user friendly omnichannel help desk software helping businesses of all sizes deliver WOWing customer experience. Wowdesk automates tracking, recording, life-cycle of customer service requests and then streamline resolution process. Wowdesk brings together all customer requests from multiple channels into one unified platform. Automate your complaint management processes with Wowdesk to meet regulatory and compliance requirements, ensure customer satisfaction, prevent recurring problems and more effectively track and manage customer complaints. Powerful reporting tools and dashboards provide meaningful metrics to measure performance, customer satisfaction, and return on action.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Complaint teams, complaints managers, compliance teams, operations leaders and regulated firms in financial services, insurance, motor finance and customer-facing regulated sectors.

Audience

From startup to fortune 500..suitable for all industries including professional services, health care, technology, financial, insurance, logistics, hospitality, transportation, and government

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£147/mth/3 users/Standard Plan
£445/mth/5 users/Professional Plan
Free Version
Free Trial

Pricing

$5.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Complyr
Founded: 2023
United Kingdom
www.complyr.co.uk

Company Information

Wowdesk
Founded: 2018
United States
wowdesk.com

Alternatives

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group
Freshdesk

Freshdesk

Freshworks
SutiDesk

SutiDesk

SutiSoft

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

Facebook
Google Drive
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Word
X (Twitter)

Integrations

Facebook
Google Drive
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Word
X (Twitter)
Claim Complyr and update features and information
Claim Complyr and update features and information
Claim Wowdesk and update features and information
Claim Wowdesk and update features and information