CommunityWFM vs. NICE CXone Mpower Comparison


CommunityWFM	NICE CXone Mpower NICE	+	+
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		Related Products Assembled Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. 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QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. 30 Ratings Visit Website DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 545 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. 8,661 Ratings Visit Website Deltek Replicon Time Replicon Time is a leading cloud-based project time tracking platform that helps mid-market and enterprise organizations manage time, projects, and workforce operations with accuracy and confidence. It provides a single source of truth for all time data — connecting project delivery, billing, payroll, labor compliance, and workforce productivity across global teams. Key Features & Benefits • AI-powered Time Tracking • Project Time & Cost Management • Workforce & Scheduling Management • Leave & Absence Management • Compliance & Governance • Payroll & Billing Integrations • Analytics & AI Insights • Mobile & Global Support Trusted by finance, operations, HR, & compliance leaders across industries like professional services, IT, consulting, engineering, & government contracting, it helps improve profitability, ensure compliance, and make confident, data-driven decisions. 1,317 Ratings Visit Website CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. 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Track time from biometric clocks, mobile with geofencing, web, or kiosks; build accurate schedules and control labor costs with premiums, wage grids, step rates, and project level allocation. Real time alerts flag missed punches and overtime before they hit payroll. PTO, leave, and accruals are included. Implementation is handled in house by experienced specialists, not outsourced. Choose fast start Agile or fully configurable Enterprise to match your needs. Connect to your existing stack with 100 plus payroll, ERP, and HR integrations. Trusted for 35 years by thousands of organizations, Synerion gives you clean data, fewer exceptions, and confident compliance across locations and unions. Book a demo to see how the platform adapts to your rules, not the other way around. Gain visibility with dashboards and audit ready reports that put hours, coverage, and costs at your fingertips. 98 Ratings Visit Website Resource Guru Resource Guru offers a fast and simple way of scheduling, people, equipment, and other resources online. Designed to replace clunky, old scheduling spreadsheets, Resource Guru helps managers get organized fast. The platform covers resource planning, resource scheduling, resource management, staff leave management, reporting, and more. Resource Guru is available for as low as $4.16 per person/month. 965 Ratings Visit Website Careerminds Careerminds helps organizations support their people at every stage of the talent lifecycle through outplacement, career transition, talent development, and job architecture. Founded in 2008, we operate in 80 languages across 100+ countries, combining global reach with a personalized experience. Our unique delivery methodology blends advanced technology, workforce intelligence, and one-on-one coaching to deliver scalable, measurable results. We empower leaders to navigate change, strengthen their organizations, and drive sustainable growth. 46 Ratings Visit Website RemotePeople RemotePeople is a leading Employer of Record (EOR) platform, trusted by top global companies to manage their international workforce. We help businesses efficiently recruit, hire, pay, and manage employees and contractors across 150+ countries, ensuring compliance with local labor laws and payroll regulations. Our platform simplifies global expansion, offering secure and compliant solutions that allow you to confidently scale your team worldwide. Remote People Services: Employer of Record (EOR) Compliantly hire employees in 150+ countries, handling all legal and HR responsibilities. Global Payroll & Benefits Accurate, multi-currency payroll and locally compliant benefits. Contractor Management Onboard, manage, and pay contractors in compliance with worker classification laws. International Recruitment Access top global talent with our expertise. Background Checks Conduct thorough background screenings for secure hiring. 574 Ratings Visit Website
About CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.	About NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Call centers and contact centers that want to increase efficiency	Audience NICE CXone Mpower is designed for enterprises and customer service teams looking to leverage AI-driven automation to optimize workflows, enhance agent efficiency, and deliver personalized customer experiences at scale
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information CommunityWFM Founded: 2005 United States www.communitywfm.com	Company Information NICE Founded: 1986 United States www.nice.com
Alternatives NICE Workforce Management (WFM) NICE	Alternatives QEval Etech Global Services
NICE CXone Mpower NICE	CallTrackingMetrics
CallMiner Eureka CallMiner	CloudTalk
AgentTime Portage Communications	Five9
Playvox View All	Genesys Cloud CX Genesys View All
Categories Contact Center Quality Assurance Workforce Management Workforce Optimization (WFO)	Categories AI Customer Service AI Voice Agents Auto Dialer Call Center Call Center Infrastructure (CCI) Call Recording Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Service Experience Orchestration Help Desk IVR Journey Orchestration Knowledge Management Predictive Dialer Sales Dialers Telephony Workforce Management Workforce Optimization (WFO)
	Workforce Management Features Budgeting & Forecasting Contractor Management Employee Lifecycle Management Labor Projection Performance Appraisal Recruiting Management Scheduling Skills Tracking Time & Attendance Variable Workforce Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations Amazon Connect AmplifAI Balto COZYROC SSIS+ Suite Firefly Five9 Mavenoid MessageMedia NICE CXone Mpower NetSuite CRM Newbridge Rake SAP CRM Salesforce Salesforce Service Cloud Sharpen Shelf SmartBots Sugar Sell Thrive Global Show More Integrations View All 20 Integrations	Integrations Amazon Connect AmplifAI Balto COZYROC SSIS+ Suite Firefly Five9 Mavenoid MessageMedia NICE CXone Mpower NetSuite CRM Newbridge Rake SAP CRM Salesforce Salesforce Service Cloud Sharpen Shelf SmartBots Sugar Sell Thrive Global Show More Integrations View All 57 Integrations
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