CommunityWFM vs. JustCall Comparison


CommunityWFM	JustCall JustCall.io	+	+
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About CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.	About The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Call centers and contact centers that want to increase efficiency	Audience Companies of all sizes that need a powerful virtual phone system for sales, support, and making calls
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $30 per user per month Or $24per user per month if billed annually Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Love this Auto Dialer product. Features are extremely easy to use and are a must for any small to medium enterprise that needs to gain better traction making phone calls. Easy to upload contacts and build simple campaigns. Easy to add teams and manage team member. Pricing is great. Cons Support isn't fantastic. Calls come at crazy times of the day and night. Support doesn't respond very quickly and required nearly one week to get the trial going.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information CommunityWFM Founded: 2005 United States www.communitywfm.com	Company Information JustCall.io Founded: 2016 United States justcall.io
Alternatives Zoom Workforce Engagement Management Zoom Communications	Alternatives Intermedia Unite Intermedia
NiCE Workforce Management (WFM) NiCE	Dialpad Support Dialpad
NiCE Employee Engagement Manager (EEM) NiCE	Dialpad Connect Dialpad
CallMiner Eureka CallMiner	Aircall
NiCE CXone Mpower NiCE View All	NiCE CXone Mpower NiCE View All
Categories Contact Center Quality Assurance Supported Workforce Management Supported Workforce Optimization (WFO) Supported	Categories AI Customer Service Supported AI Customer Support Agents Supported AI Dialers Supported AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Business Phone Systems Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Contact Center Quality Assurance Supported Parallel Dialers Supported Sales Dialers Supported SMS Survey Supported Telephony Supported Vanity Phone Number Supported Workforce Optimization (WFO) Supported
	Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Not Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Supported Reporting Supported Speech Analytics Supported Surveying Supported Workforce Management Not Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Not Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported SMS Survey Features Alerts / Notifications Not Supported Analytics / Reporting Not Supported Audience Targeting Supported Campaign Management Supported Contact Management Not Supported Customizable Templates Not Supported Keyword Tracking Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Scheduled Messaging Supported Survey Builder Not Supported Template Management Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported
Integrations 8x8 Supported Avaya Experience Platform Supported Cloud Agent Suite Not Supported Dropbox Not Supported Enghouse Interactive Contact Center Supported Genesys Cloud CX Supported Google Calendar Not Supported Helpwise Not Supported Intercom Not Supported Kommo Not Supported Less Annoying CRM Not Supported MiContact Center Business Supported Recruitee Not Supported Salesforce Not Supported Twilio Supported Workers by Delos Not Supported Zapier Not Supported Zoho CRM Not Supported Zoho Recruit Not Supported iSales CRM Not Supported Show More Integrations View All 20 Integrations	Integrations 8x8 Not Supported Avaya Experience Platform Not Supported Cloud Agent Suite Supported Dropbox Supported Enghouse Interactive Contact Center Not Supported Genesys Cloud CX Not Supported Google Calendar Supported Helpwise Supported Intercom Supported Kommo Supported Less Annoying CRM Supported MiContact Center Business Not Supported Recruitee Supported Salesforce Supported Twilio Not Supported Workers by Delos Supported Zapier Supported Zoho CRM Supported Zoho Recruit Supported iSales CRM Supported Show More Integrations View All 63 Integrations
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