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About

In the past, companies managed their reputation by staying out of the limelight. In the age of reputation, when most products and services are commodities, it is your reputation that matters. Commetric Media Monitoring helps you seize your narrative and manage reputation risk. We provide actionable monitoring throughout the crisis lifecycle to create the crisis preparedness necessary to protect your brand’s reputation. We keep track of your competitors to give you new ideas for your own PR strategy across various markets and geographies. We help you stay up-to-date about your industry’s current landscape and where it’s headed by tracking key industry stakeholders – regulatory bodies, influencers, vendors and customers. As media relations continues to get harder, we track trending stories across multiple publications to help you create attention-grabbing narratives and get noticed by key journalists and media outlets.

About

Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organizations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Founded in 2015, Mumbai Headquartered Locobuzz's SaaS platform empowers prominent Fortune 500 companies’ marquee brands across sectors. Locobuzz Platform unifies various functions on its platform such as Marketing, Customer Experience, CRM, Analytics and Automation, Reputation and Crisis Management, Data-driven Social Media Management, Competitive and Market Intelligence, Rich and detailed Customer Intelligence, Monitor Brand Chatter, Identify Influencers all on a single Unified Platform.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking to seize their narrative and manage reputation risk with a Media Monitoring platform

Audience

Hospitality, Telecom, Automotive, BFSI, Retail, eCommerce, FMCG, Aviation, Healthcare, Travel, Education

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$300/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Ease to use and it has many Fortune 500 in India using Locobuzz

Cons

  • Could bring better UI and compared to competitors it's much better in the Indian Market

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Commetric
Founded: 2005
United Kingdom
commetric.com/expertise/media-monitoring/

Company Information

Locobuzz
Founded: 2015
India
www.locobuzz.com

Alternatives

Alternatives

Signal AI

Signal AI

Signal Media
Meltwater

Meltwater

Meltwater Group

Categories

Categories

Social Media Analytics Tools Features

Campaign Analytics Supported
Competitor Monitoring Supported
Customizable Reports Supported
Engagement Tracking Supported
Influencer Tracking Supported
Multi-Channel Data Collection Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Social CRM Features

Calendar/Reminder System Supported
Customer Support Supported
Email Marketing Supported
Lead Capture Not Supported
Lead Nurturing Not Supported
Live Chat Not Supported
Marketing Automation Integration Not Supported
Multi-Channel Social Integration Supported
Social Media Monitoring Supported
Task Management Not Supported

Social Media Monitoring Features

Audience Segmentation Supported
Competitive Analysis Supported
Configurable Alerts Supported
Customer Engagement Supported
Dashboard Supported
Impact Scoring Supported
Influencer Tracking Supported
Reputation Management Supported
Sentiment Analysis Supported
Trend Tracking Supported

Integrations

Quickwork Not Supported

Integrations

Quickwork Supported
Claim Commetric and update features and information
Claim Commetric and update features and information
Claim Locobuzz and update features and information
Claim Locobuzz and update features and information