Comm100

Comm100

Comm100 Network Corporation
InteliWISE

InteliWISE

Matrix42
+
+

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About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

About

In the age of intelligent automation, we’re powering top brands with AI and Omni‐channel tools, for conversational service and commerce. We are a Conversational AI company, delivering smart chatbots, voicebots, omni-channel messaging and video collaboration software to over 150 brands.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Audience

Companies that want to build chatbots, AI voice bots, and live chat functionality for their website

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

Company Information

Matrix42
Founded: 1992
Germany
inteliwise.com

Alternatives

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PHP Live!

PHP Live LLC
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Ada

Ada.cx

Categories

Chatbot Supported
Co-Browsing Supported
Conversational AI Supported
Customer Service Supported
Live Chat Supported
Remote Support Supported

Categories

AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported
Live Chat Supported
Voice Bot Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

LINE Supported
Salesforce Supported
WhatsApp Supported
WordPress Supported
Zendesk Supported
Drupal Supported
Facebook Supported
Facebook Messenger Not Supported
Genesys Cloud CX Not Supported
Google Analytics Supported
Jiva Supported
Joomla! Supported
Kik Not Supported
Rambox Supported
Shopify Supported
Skype Not Supported
Slack Not Supported
Viber Not Supported
Wufoo Supported
Zapier Supported

Integrations

LINE Supported
Salesforce Supported
WhatsApp Supported
WordPress Supported
Zendesk Supported
Drupal Not Supported
Facebook Not Supported
Facebook Messenger Supported
Genesys Cloud CX Supported
Google Analytics Not Supported
Jiva Not Supported
Joomla! Not Supported
Kik Supported
Rambox Not Supported
Shopify Not Supported
Skype Supported
Slack Supported
Viber Supported
Wufoo Not Supported
Zapier Not Supported
Claim Comm100 and update features and information
Claim Comm100 and update features and information
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