Comindwork

Comindwork

NewtonIdeas
+
+

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About

Online apps for project management, CRM, support, billing, issues, time-tracking & more. Consolidate data and communication with co-workers, clients and partners. Work from anywhere and with any device in secure cloud workspaces. You start from creating workspaces, Intranet, Client Extranet, CRM or specific projects. You can freely share these workspaces with your co-workers, customers, freelancers or any other collaborators. Then pick apps for each workspace: issues, sales leads, deals, vacations, documents approvals, wiki, help desk, time tracking, meetings, events, invoices, or create your own app. All apps can be tailored without IT guys. Now your entire team can use these apps to share files, edit documents, assign tasks, manage projects and collaborate online, in the same shared workspace. The best companies go beyond files or data collaboration.

About

Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies looking for a solution to improve collaboration and management

Audience

Agentforce Service is ideal for enterprise and mid-market organizations seeking an AI-powered customer service platform to unify support operations, improve efficiency, and enhance customer satisfaction

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10.00/month/user
Free Version Not Supported
Free Trial Not Supported

Pricing

$75.00/month/user
Lightning Essentials - $25 per user per month
Lightning Professional - $75 per user per month
Lightning Enterprise - $150 per user per month
Lightning Unlimited - $300 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

NewtonIdeas
www.comindwork.com

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com

Alternatives

Alternatives

Backlog

Backlog

Nulab
Countersoft Gemini

Countersoft Gemini

CounterSoft
Freshcaller

Freshcaller

Freshworks

Categories

Bug Tracking Supported
Collaboration Supported
Issue Tracking Supported
Project Management Supported
Task Management Supported

Categories

Bug Tracking Supported
Call Center Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
ITSM Supported
Live Chat Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Not Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Not Supported
Contact Management Supported
Content Management Not Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Supported
Video Conferencing Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Task Management Features

Collaboration Not Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Supported
Survey Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Not Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Integrations

Acquia CDP Not Supported
Agent.ai Not Supported
Aprimo Not Supported
Board Not Supported
Certinia Professional Services Cloud Not Supported
Conversocial Not Supported
Doorbell.io Not Supported
ExpertusONE LMS Not Supported
Gainsight Not Supported
Mopinion Not Supported
Reptrics Not Supported
RingCentral RingCX Not Supported
Scorebuddy Not Supported
Sharpen Not Supported
SightCall Not Supported
SmartBots Not Supported
Talkdesk Not Supported
Vocalcom Not Supported
Voucherify Not Supported
iAdvize Not Supported

Integrations

Acquia CDP Supported
Agent.ai Supported
Aprimo Supported
Board Supported
Certinia Professional Services Cloud Supported
Conversocial Supported
Doorbell.io Supported
ExpertusONE LMS Supported
Gainsight Supported
Mopinion Supported
Reptrics Supported
RingCentral RingCX Supported
Scorebuddy Supported
Sharpen Supported
SightCall Supported
SmartBots Supported
Talkdesk Supported
Vocalcom Supported
Voucherify Supported
iAdvize Supported
Claim Comindwork and update features and information
Claim Comindwork and update features and information
Claim Salesforce Agentforce Service and update features and information
Claim Salesforce Agentforce Service and update features and information