ComVibeCommunityVibe
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Related Products
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About
Discover trends to resolve issues affecting your properties. Evaluate team performance based on customer feedback. The smart, intuitive platform for property maintenance and resident satisfaction. Finally, an integrated solution to improve your quality of service, customer satisfaction and Net Operating Income. Get work done up to twice as fast through an intuitive, collaborative, mobile accessible platform for maintenance technicians and contractors. Measure, analyze, and improve processes to standardize your service strategy and maximize your Net Operating Income. Automatically collect and use feedback on completed services to help improve your customer satisfaction by up to 30%. Easily publish and share your testimonials and verifiable service satisfaction scores with owners, employees, and customers.
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About
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies that need a maintenance management platform
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Audience
Companies searching for a solution to manage and improve their operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$58 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCommunityVibe
Founded: 2010
United States
comvibe.com/info/
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Company InformationSmileBack
Founded: 2012
United States
www.smileback.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Maintenance Management Features
Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
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Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
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Integrations
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
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Integrations
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
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