ComVibe

ComVibe

CommunityVibe
+
+

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About

Discover trends to resolve issues affecting your properties. Evaluate team performance based on customer feedback. The smart, intuitive platform for property maintenance and resident satisfaction. Finally, an integrated solution to improve your quality of service, customer satisfaction and Net Operating Income. Get work done up to twice as fast through an intuitive, collaborative, mobile accessible platform for maintenance technicians and contractors. Measure, analyze, and improve processes to standardize your service strategy and maximize your Net Operating Income. Automatically collect and use feedback on completed services to help improve your customer satisfaction by up to 30%. Easily publish and share your testimonials and verifiable service satisfaction scores with owners, employees, and customers.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a maintenance management platform

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$58 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.
  • Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

Cons

  • Like anything, you can ask for more but some more reporting metrics would be good.
  • More reporting would be great but overall, no complaints

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CommunityVibe
Founded: 2010
United States
comvibe.com/info/

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Alternatives

Alternatives

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BizRatings

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KingsleySurveys

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Delighted

Delighted

Qualtrics
Einpix

Einpix

Epicus IT

Categories

Categories

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Inventory Management Supported
Key & Lock Management Not Supported
Mobile Access Not Supported
Planning Calendar Not Supported
Predictive Maintenance Supported
Preventive Maintenance Not Supported
Purchasing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Not Supported

Integrations

BrightGauge Not Supported
ConnectWise PSA Not Supported
Dropbox Not Supported
Freshdesk Not Supported
ScalePad Lifecycle Insights Not Supported
Slack Not Supported
Strategy Overview Not Supported
Zendesk Not Supported

Integrations

BrightGauge Supported
ConnectWise PSA Supported
Dropbox Supported
Freshdesk Supported
ScalePad Lifecycle Insights Supported
Slack Supported
Strategy Overview Supported
Zendesk Supported
Claim ComVibe and update features and information
Claim ComVibe and update features and information
Claim SmileBack and update features and information
Claim SmileBack and update features and information