ComVibeCommunityVibe
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Related Products
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About
Discover trends to resolve issues affecting your properties. Evaluate team performance based on customer feedback. The smart, intuitive platform for property maintenance and resident satisfaction. Finally, an integrated solution to improve your quality of service, customer satisfaction and Net Operating Income. Get work done up to twice as fast through an intuitive, collaborative, mobile accessible platform for maintenance technicians and contractors. Measure, analyze, and improve processes to standardize your service strategy and maximize your Net Operating Income. Automatically collect and use feedback on completed services to help improve your customer satisfaction by up to 30%. Easily publish and share your testimonials and verifiable service satisfaction scores with owners, employees, and customers.
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About
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that need a maintenance management platform
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Audience
Companies searching for a solution to manage and improve their operations
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$58 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCommunityVibe
Founded: 2010
United States
comvibe.com/info/
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Company InformationSmileBack
Founded: 2012
United States
www.smileback.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Maintenance Management Features
Asset Tracking
Not Supported
Billing & Invoicing
Not Supported
Calibration Management
Not Supported
Dispatch Management
Not Supported
Inventory Control
Not Supported
Inventory Management
Supported
Key & Lock Management
Not Supported
Mobile Access
Not Supported
Planning Calendar
Not Supported
Predictive Maintenance
Supported
Preventive Maintenance
Not Supported
Purchasing
Not Supported
Scheduling
Not Supported
Service History Tracking
Not Supported
Technician Management
Not Supported
Work Order Management
Not Supported
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Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Not Supported
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Integrations
BrightGauge
Not Supported
ConnectWise PSA
Not Supported
Dropbox
Not Supported
Freshdesk
Not Supported
ScalePad Lifecycle Insights
Not Supported
Slack
Not Supported
Strategy Overview
Not Supported
Zendesk
Not Supported
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Integrations
BrightGauge
Supported
ConnectWise PSA
Supported
Dropbox
Supported
Freshdesk
Supported
ScalePad Lifecycle Insights
Supported
Slack
Supported
Strategy Overview
Supported
Zendesk
Supported
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