+
+

Related Products

  • Predict360
    18 Ratings
    Visit Website
  • D&B Risk Analytics
    80 Ratings
    Visit Website
  • Hyperproof
    346 Ratings
    Visit Website
  • cside
    37 Ratings
    Visit Website
  • Assembled
    268 Ratings
    Visit Website
  • Certainty Software
    93 Ratings
    Visit Website
  • HSI Donesafe
    176 Ratings
    Visit Website
  • Sendbird
    165 Ratings
    Visit Website
  • SiteDocs
    290 Ratings
    Visit Website
  • SafetyCulture
    646 Ratings
    Visit Website

About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Genway AI is an AI-powered user research solution designed to help teams set research goals, conduct conversational interviews, and derive deep insights from customers, all in one unified workflow. Users define their research objective, and Genway’s digital interviewer autonomously schedules and conducts interviews. After interviews are complete, it provides real-time summaries, automatic tagging, theme detection, emotion and facial expression analysis, and quantitative metrics to help interpret findings. Genway supports contextual and usability studies such as prototype testing, churn analysis, or post-launch feedback, allowing researchers to quickly capture qualitative “thick data” at scale and feed results into existing workflows via integrations. Genway emphasizes privacy and enterprise readiness, being certified for GDPR, SOC 2, HIPAA, and CCPA compliance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Product, UX/UX-research and innovation teams wanting a solution to conduct and analyze user interviews at scale to inform design, messaging and strategy

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

Genway
Founded: 2023
United States
www.genway.ai/

Alternatives

Alternatives

Listen

Listen

Listen Labs
ChattiLive

ChattiLive

ConversionIQ.ai
Whyser

Whyser

Whyser, Inc.

Categories

Categories

Integrations

Figma
Jira
Segment
Slack
Zendesk

Integrations

Figma
Jira
Segment
Slack
Zendesk
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim Genway and update features and information
Claim Genway and update features and information