Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

About Cognitive View

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Videos and Screen Captures

Cognitive View Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Cognitive View Frequently Asked Questions

Q: What kinds of users and organization types does Cognitive View work with?
Q: What languages does Cognitive View support in their product?
Q: What kind of support options does Cognitive View offer?
Q: What type of training does Cognitive View provide?
Q: Does Cognitive View offer a free trial?

Cognitive View Product Features

Compliance

Audit Management Not Supported
Risk Management Not Supported
Controls Testing Not Supported
HIPAA Compliance Not Supported
Archiving & Retention Not Supported
FDA Compliance Not Supported
Sarbanes-Oxley Compliance Not Supported
ISO Compliance Not Supported
OSHA Compliance Not Supported
Environmental Compliance Not Supported
Version Control Not Supported
Compliance Tracking Not Supported
Incident Management Not Supported
Workflow / Process Automation Not Supported
Surveys & Feedback Not Supported
Artificial Intelligence (AI) Not Supported

Risk Management

Internal Controls Management Not Supported
Risk Assessment Not Supported
Compliance Management Not Supported
Corrective Actions (CAPA) Not Supported
Business Process Control Not Supported
Dashboard Not Supported
Response Management Not Supported
Auditing Not Supported
Alerts/Notifications Not Supported
Exceptions Management Not Supported
IT Risk Management Not Supported
Legal Risk Management Not Supported
Mobile Access Not Supported
Operational Risk Management Not Supported
Predictive Analytics Not Supported
Reputation Risk Management Not Supported