Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
About Cognitive View
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Cognitive View
Founded: 2018
Australia
cognitiveview.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Cognitive View Frequently Asked Questions
Q: What kinds of users and organization types does Cognitive View work with?
Cognitive View works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Cognitive View support in their product?
Cognitive View supports these languages: English.
Q: What kind of support options does Cognitive View offer?
Cognitive View offers support via phone support and online.
Q: What type of training does Cognitive View provide?
Cognitive View provides training in the form of documentation.
Q: Does Cognitive View offer a free trial?
Yes, Cognitive View offers a free trial.
