Related Products
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About
Alessa provides all the anti-money laundering (AML) capabilities that banks, money services businesses (MSBs), Fintechs, casinos and other regulated industries need – all within one platform. Alessa includes APIs for integration with onboarding systems to verify identities and search sanctions, politically exposed persons (PEPs), OFAC, and proprietary lists in real time. Use this information to update the risks associated with an entity. Alessa leverages data from various sources to create a risk score. Risk factors, weights, scores, and aggregates are all configurable by the organization to match their risk appetite and tolerance. Periodic reviews are managed by workflows and scores are updated based on the entities’ activities. With Alessa, monitor every financial activity to get a holistic view of customer activities. The solution generates alerts for suspicious activity and sends them to the appropriate personnel for investigation and reporting.
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About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Compliance platform for companies wanting to reduce costs
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Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAlessa
Founded: 2008
Canada
alessa.com
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Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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