ClobbaCode Software
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Shadow CMSResource Software International
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Related Products
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About
Clobba is a comprehensive reporting, analytics, and monitoring suite designed for unified communications platforms, especially Microsoft Teams, that gives organizations deep visibility into voice, collaboration, and licensing usage. It delivers customizable dashboards and historical reports for metrics such as call quality (packet-loss, latency, jitter), multi-leg call flows, user-adoption trends, device and headset usage, queue and auto-attendant performance, and license distribution and utilization. Clobba supports role-based access, automated scheduling of reports, real-time alerts when thresholds are exceeded, and deployment either via the vendor cloud or on-premises. The core product is further extensible via modules like Clobba Real Time (live wallboards and trend analytics), Range Manager (DID/number management), Queue Manager (call queue/auto-attendant configuration), License Adoption, and Voice Recorder.
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About
Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT operations, UC architects and contact-center managers seeking a tool providing actionable insights into communication platforms, performance, adoption and cost optimization
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Audience
Businesses searching for a solution to improve their services and accounting operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$1000 one-time payment
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCode Software
Founded: 2013
United States
www.codesoftware.net/clobba/
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Company InformationResource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS
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Categories |
Categories |
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Call Accounting Features
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
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Integrations
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365
Microsoft Teams
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Integrations
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365
Microsoft Teams
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