+
+

Related Products

  • Zahara
    34 Ratings
    Visit Website
  • PYPROXY
    12 Ratings
    Visit Website
  • Robin by Atera
    519 Ratings
    Visit Website
  • HR Partner
    192 Ratings
    Visit Website
  • Letsignit
    175 Ratings
    Visit Website
  • DeskTime
    955 Ratings
    Visit Website
  • onPhase
    216 Ratings
    Visit Website
  • Titan
    374 Ratings
    Visit Website
  • Filecamp
    174 Ratings
    Visit Website
  • Pocomos
    45 Ratings
    Visit Website

About

Manage, sell and control client retainers and requests. Easily manage every client request. Client Portal with Username and Password. View how much time is remaining with their retainer. Purchase additional hours if required. Export projects as PDF. Send work requests with a custom form. Approval requests feature on or off. Add time to a request manually or using a timer. Make requests visible or invisible. Open requests without notifications. Ask for or no approval before closing restrict sending requests if they have no hours are available. Payments credited direct to your paypal or stripe 0% processing fee. Giving you total control: Quick client access dashboard, instantly view all client activity, see your online clients, managers availability.

About

An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Project Management platform for teams and agencies

Audience

Companies and organizations searching for a solution to boost the quality of their IT support service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$12 per month
Free Version
Free Trial

Pricing

$1,299 per server
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clientrol
Founded: 2016
Ireland
clientrol.com

Company Information

HarePoint
Founded: 2003
Canada
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx

Alternatives

Alternatives

ServicePRO

ServicePRO

Help Desk Technology International
Intervals

Intervals

Pelago
Total Support HelpDesk

Total Support HelpDesk

Resource Dynamics
iTimePlus

iTimePlus

ORAPEX

Categories

Categories

Integrations

Microsoft SharePoint

Integrations

Microsoft SharePoint
Claim Clientrol and update features and information
Claim Clientrol and update features and information
Claim HarePoint HelpDesk for SharePoint and update features and information
Claim HarePoint HelpDesk for SharePoint and update features and information