Clientlo

Clientlo

Provixon
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
4.7 out of 5 stars
Clientlo Lime Connect

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Clientlo:

About

Clientlo is a WhatsApp CRM for service businesses that need clear ownership of inquiries. Each inquiry becomes a case with a named staff owner, response deadlines based on business working hours, and a recorded outcome. Managers can oversee conversations, assign cases, and approve transfers. Teams can track missing documents with service checklists, prepare versioned quotations with calculated totals and PDF output, and record follow-ups. The browser-based product supports one WhatsApp business number per business and is designed for teams of 3–30 staff handling quote-based or multi-day services. Customers continue using WhatsApp. Product access and pricing are arranged through a demo. Clientlo is a product of Provixon.
Lime Connect:

About

Lime Connect is a German AI software solution that enables companies to automate customer communications across all channels and consolidate them into a single omnichannel inbox. AI agents answer inquiries and autonomously handle entire processes. With Copilot, service teams gain an AI assistant with context and suggested responses. A central knowledge base feeds AI Agents and Copilot with the necessary content. With the Workflow Builder, you can create automations for recurring processes and reduce manual work by up to 80%. The Message Center consolidates website chat, email, WhatsApp, and Instagram, allowing you to assign conversations to team members and maintain an overview. Lime Connect also lets you take full advantage of WhatsApp. Use AI agents and workflows to automate inquiries and recurring processes, and proactively reach customers through WhatsApp campaigns. Lime Connect is developed and hosted in Germany, GDPR-compliant, ISO 27001-certified, and EU AI Act-ready.
Clientlo:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Lime Connect:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Clientlo:

Audience

Service teams of 3–30 staff, including travel and visa agencies, education consultancies, real estate, and home services.
Lime Connect:

Audience

Lime Connect is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Lime Connect.
Clientlo:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Lime Connect:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Clientlo:

API

Offers API Not Supported
Lime Connect:

API

Offers API Supported
Clientlo:

Screenshots and Videos

No images available
Lime Connect:

Screenshots and Videos

Clientlo:

Pricing

Product access and pricing are arranged through a demo.
Free Version Not Supported
Free Trial Not Supported
Lime Connect:

Pricing

$87.00 per month
Pro: $87.00 per month
Flex: on request
Free Version Supported
Free Trial Supported
Clientlo:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Lime Connect:

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.5 / 5
support 4.5 / 5
Lime Connect:

Pros & Cons from Real Users

Pros

  • - customer support - simple and smart - it does what it should - Very reliable to use - good customisation options for the interface
  • Seamless web site integration, ease of use. Nice front end. Dashboard has a good design. Good admin features.
  • Easy! Still in development and added the code to 2 of my pages. Icon is always there and very easy to customize look and feel.
  • Easy to implement, easy to set up, a lot of customizing functions, good usability on the products website.
  • Easy to handle. Tasks can be deligated to the right person. Tutorials are easy to understand and implement.

Cons

  • - so far everything works as it should and i can't name any negative points
  • I cannot think of anything negative, really. The first product we use of that kind.
  • Requires fast Internet, but that should be expected.
  • Nothing really, at the beginning it might take some minutes to understand the setup but thats normal I guess.
  • Pop up chat does not show up always. Logs out to often automatically.
Clientlo:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Lime Connect:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Clientlo:

Company Information

Provixon
clientlo.com
Lime Connect:

Company Information

Lime Connect (formerly Userlike)
Founded: 2011
Germany
connect.lime-technologies.com/en/
Clientlo:

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Lime Connect:

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Clientlo:

Categories

CRM Supported
Lime Connect:

Categories

Lime Connect:

Chatbot Features

Call to Action Not Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Lead Capture Features

Business Card / Badge Scanning Not Supported
Dashboard Not Supported
Data Extraction Not Supported
Lead Distribution Not Supported
Lead Notifications Not Supported
Lead Nurturing Supported
Lead Qualification Not Supported
Lead Scoring Not Supported
Online Forms Not Supported

Lead Generation Features

Contact Discovery Not Supported
Contact Import/Export Not Supported
Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Supported
Lead Scoring Not Supported
Lead Segmentation Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Visitor Identification Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Clientlo:

Integrations

WhatsApp Supported
BigCommerce Not Supported
Capsule Not Supported
Dropbox Not Supported
Freshdesk Not Supported
GitHub Not Supported
Help Scout Not Supported
Highrise Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Instagram Not Supported
OMQ Chatbot Not Supported
Pipedrive Not Supported
Qualimero Not Supported
Salesforce Not Supported
Slack Not Supported
Threema Work Not Supported
WordPress Not Supported
Zendesk Not Supported
Zendesk Sell Not Supported
Lime Connect:

Integrations

WhatsApp Supported
BigCommerce Supported
Capsule Supported
Dropbox Supported
Freshdesk Supported
GitHub Supported
Help Scout Supported
Highrise Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Instagram Supported
OMQ Chatbot Supported
Pipedrive Supported
Qualimero Supported
Salesforce Supported
Slack Supported
Threema Work Supported
WordPress Supported
Zendesk Supported
Zendesk Sell Supported
Clientlo:
Claim Clientlo and update features and information
Claim Clientlo and update features and information
Lime Connect:
Claim Lime Connect and update features and information
Claim Lime Connect and update features and information