+
+

Related Products

  • Podium
    2,128 Ratings
  • ActiveCampaign
    17,286 Ratings
    Visit Website
  • Pylon
    111 Ratings
    Visit Website
  • Zendesk
    7,954 Ratings
    Visit Website
  • Attentive
    1,546 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website
  • Docket
    59 Ratings
    Visit Website
  • Birdeye
    5,111 Ratings
    Visit Website
  • Pipedrive
    10,456 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website

About

Drive higher engagement and convenience through chat commerce. We lead the transformation of digital commerce and customer engagement through mobile. As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat. We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months. Today’s typical customer experience is inconvenient, minimally engaging, and delivers little value for customers and brands. A better way to serve customers is reaching and transacting with them through the convenience of chat commerce with Clickatell and leaving them happy after a great experience with your brand.

About

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Companies that need a live chat, customer service, knowledge base, and chatbot solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$30.00/month/user
Discounts on bulk packages. Customized pricing for Enterprise customers.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clickatell
Founded: 2000
South Africa
www.clickatell.com

Company Information

Synthetix
Founded: 2001
United Kingdom
www.synthetix.com

Alternatives

Alternatives

Comm100

Comm100

Comm100 Network Corporation

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

AdRem NetCrunch
Codeless Platforms Alerting Software
Crypkit
Dovetail Software
Frontier Wallet
Growcer
HostBill
Messagepoint
RosarioSIS
SiteLink Web Edition
Skyfii IO
Tenderly
VEVS Boat Rental Software
VEVS Car Rental Software
Vtiger Help Desk
WhatsApp
Wufoo
Zapier
storEDGE

Integrations

AdRem NetCrunch
Codeless Platforms Alerting Software
Crypkit
Dovetail Software
Frontier Wallet
Growcer
HostBill
Messagepoint
RosarioSIS
SiteLink Web Edition
Skyfii IO
Tenderly
VEVS Boat Rental Software
VEVS Car Rental Software
Vtiger Help Desk
WhatsApp
Wufoo
Zapier
storEDGE
Claim Clickatell and update features and information
Claim Clickatell and update features and information
Claim Synthetix and update features and information
Claim Synthetix and update features and information