Click2Magic vs. LiveChat Comparison


Click2Magic Tvisha Systems Pvt Ltd 5.0 out of 5 stars	LiveChat LiveChat Software 4.9 out of 5 stars
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Click2Magic	LiveChat
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Click2Magic: About Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.	LiveChat: About LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.
Click2Magic: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	LiveChat: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Click2Magic: Audience Companies that need a live chat solution	LiveChat: Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.
Click2Magic: Support Phone Support Supported 24/7 Live Support Supported Online Supported	LiveChat: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
Click2Magic: API Offers API Not Supported	LiveChat: API Offers API Supported
Click2Magic: Screenshots and Videos View more images or videos	LiveChat: Screenshots and Videos View more images or videos
Click2Magic: Pricing $39/per seat/ month ENTERPRISE $69/month Per Seat/Month, Billed Annually. ADD-ON $18/month Extra features Free Version Supported Free Trial Supported	LiveChat: Pricing $16.00 per agent per month $33.00 Team plan per agent per month $50.00 Business plan per agent per month Free Version Not Supported Free Trial Supported
Click2Magic: Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	LiveChat: Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Click2Magic: Pros & Cons from Real Users Pros Easy to setup and install. Best for sales, support, and marketplaces. Reliable and robust live chat software that is tailor-made for all business verticals. Easy to use and handle. more Intuitive, Reliable, and Affordable. Best for customer support and sales. The customer service through Click2Magic is pretty good. We have improved our customer base and improved more sales than before. This live chat app saved our time, money, and efforts. It has simple yet productive features. Businesses can know the customers’ behavior and insights into their business. The instant and real-time conversation with visitors brought many customers and improved our sales. Cons Right now there is nothing to dislike for this particular product I use. This is one of the most reliable and robust live chat apps. It is good to integrate into websites. No cons. As of now, I can't see any issues about this app. This live chat app has no more other issues as of now.	LiveChat: Pros & Cons from Real Users Pros A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine. LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business. LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface. I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy. Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use. Cons On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time. Its Chatbot is not so useful for automated support. No special trigger option to set. Overall it's great, no serious problem we ever faced. There is no advanced management for user support. There are not many cons, as this software exceeds expectations and beyond.
Click2Magic: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	LiveChat: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Click2Magic: Company Information Tvisha Systems Pvt Ltd India www.click2magic.com	LiveChat: Company Information LiveChat Software Founded: 2002 United States www.livechat.com
Click2Magic: Alternatives ApexChat	LiveChat: Alternatives Freshchat Freshworks 4.2 out of 5 stars
Click2Magic: ProProfs Chat ProProfs 5.0 out of 5 stars	LiveChat: Social Intents
Click2Magic: LinkedChat	LiveChat: Zoho SalesIQ Zoho 4.8 out of 5 stars
Click2Magic: The Chat Shop	LiveChat: B2Chat
Click2Magic: UserStak View All	LiveChat: LiveChat4Dynamics Inogic View All
Click2Magic: Categories Live Chat Supported	LiveChat: Categories Chatbot Supported Conversational Commerce Supported CRM Supported Customer Engagement Supported Customer Service Supported Help Desk Supported Live Chat Supported
Click2Magic: Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Supported	LiveChat: Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Click2Magic: Integrations Asana Not Supported BOTWISE Not Supported CloudTalk Not Supported Data Virtuality Not Supported Evernote Not Supported Facebook Not Supported GitHub Not Supported HubSpot Marketing Hub Not Supported Landingi Not Supported Merchant Relationship Management by NMI Not Supported Mixpanel Not Supported Nutshell Not Supported PrestaShop Not Supported Routee Not Supported SITE123 Not Supported Shift4Shop Not Supported Talkdesk Not Supported WooCommerce Not Supported Zoho CRM Not Supported tradeit Not Supported Show More Integrations	LiveChat: Integrations Asana Supported BOTWISE Supported CloudTalk Supported Data Virtuality Supported Evernote Supported Facebook Supported GitHub Supported HubSpot Marketing Hub Supported Landingi Supported Merchant Relationship Management by NMI Supported Mixpanel Supported Nutshell Supported PrestaShop Supported Routee Supported SITE123 Supported Shift4Shop Supported Talkdesk Supported WooCommerce Supported Zoho CRM Supported tradeit Supported Show More Integrations View All 243 Integrations
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