Clarabridge vs. PolygrAI Comparison


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About The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.	About PolygrAI is an innovative platform that provides real-time insights into emotional states and potential deception. Performing polygraph examination has never been easier with our desktop application, just click start, choose your video feed source, and see the insights. Our interface allows you to see through words and gain insights into the subconscious. The most important and comprehensive metric, simplified for your convenience. Helping you understand the overall sentiment throughout the entire examination. Categorized with priority, having primary, secondary, and tertiary emotions detected. When choosing a subject person, all others shown in the video feed will be ignored. Our desktop application is packed with other features designed to help you perform better and easier assessments. You can choose the default screen capturing which allows you to use with any other application, or connect a USB camera.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer experience and marketing teams seeking a solution to improve their operations	Audience Companies wanting an AI polygraph system to get real-time risk assessments and sentiment analysis
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $28/month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Clarabridge Founded: 2005 United States www.clarabridge.com	Company Information PolygrAI polygr.ai/
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Categories Business Intelligence Supported Customer Experience Supported Customer Feedback Supported Customer Service Supported Data Extraction Supported NPS Supported Sentiment Analysis Supported Social Media Management Supported Social Media Marketing Supported Speech Analytics Supported Text Analytics Supported Text Mining Supported	Categories Emotion Recognition Supported Sentiment Analysis Supported
Show More Features Business Intelligence Features Ad Hoc Reports Supported Benchmarking Supported Budgeting & Forecasting Not Supported Dashboard Supported Data Analysis Supported Key Performance Indicators Supported Natural Language Generation (NLG) Not Supported Performance Metrics Supported Predictive Analytics Supported Profitability Analysis Not Supported Strategic Planning Supported Trend / Problem Indicators Supported Visual Analytics Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Data Extraction Features Disparate Data Collection Supported Document Extraction Supported Email Address Extraction Supported Image Extraction Supported IP Address Extraction Supported Phone Number Extraction Supported Pricing Extraction Supported Web Data Extraction Supported Social Media Management Features Automated Publishing Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Supported Data Security Supported Natural Language Processing Not Supported Predictive Analytics Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Supported Text Mining Features Boolean Queries Supported Document Filtering Supported Graphical Data Presentation Supported Language Detection Supported Predictive Modeling Supported Sentiment Analysis Supported Summarization Supported Tagging Supported Taxonomy Classification Supported Text Analysis Supported Topic Clustering Supported
Integrations AmplifAI Supported Blotout Supported Cendyn CMS Supported Cendyn Guestrev Supported Cendyn Loyalty Supported Cendyn Revintel Supported Google Meet Not Supported Meltano Supported Microsoft Teams Not Supported Salesforce Supported Skype Not Supported SurveyMonkey Enterprise Supported WhatsApp Not Supported Zendesk Supported Zoom Not Supported Show More Integrations View All 15 Integrations	Integrations AmplifAI Not Supported Blotout Not Supported Cendyn CMS Not Supported Cendyn Guestrev Not Supported Cendyn Loyalty Not Supported Cendyn Revintel Not Supported Google Meet Supported Meltano Not Supported Microsoft Teams Supported Salesforce Not Supported Skype Supported SurveyMonkey Enterprise Not Supported WhatsApp Supported Zendesk Not Supported Zoom Supported Show More Integrations View All 5 Integrations
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