Genesys DX

Genesys DX

Genesys
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and professional users in need of a virtual solution to manage, set-up, and schedule their meetings

Audience

Any company that's interested in improving customer service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clara
United States
claralabs.com

Company Information

Genesys
Founded: 1990
United States
www.genesys.com/pricing/genesys-dx

Alternatives

HCL Clara

HCL Clara

HCL Software

Alternatives

Twilio Flex

Twilio Flex

Twilio
Landbot.io

Landbot.io

Landbot
Heyday AI

Heyday AI

Hootsuite
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

AmeriCommerce
Augment CXM
Chatdesk
Cresta
Genesys Cloud
Genesys Engage
Google Analytics
Jira
Jira Work Management
LogMeIn Rescue by GoTo
Magento
Morphic
Salesforce
Topbox
Zendesk

Integrations

AmeriCommerce
Augment CXM
Chatdesk
Cresta
Genesys Cloud
Genesys Engage
Google Analytics
Jira
Jira Work Management
LogMeIn Rescue by GoTo
Magento
Morphic
Salesforce
Topbox
Zendesk
Claim Clara and update features and information
Claim Clara and update features and information
Claim Genesys DX and update features and information
Claim Genesys DX and update features and information