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About

We invented social media payments and commerce. Now brands use us to listen, respond, and reward their best customers across all engagement channels. Below are all the ways global brands leverage our expertise and platform. At Chirpify we engage with a wide variety of organizations across retail, hospitality, restaurants, entertainment, consumer package goods, and more. And, one of the most frequent questions we field when discussing the power of engagement loyalty is around quantifying its impact – not in terms of vanity metrics such as Likes, but to the loyalty program as a whole, and even more broadly to the business. Most forward-leaning brands have social media teams using social listening software to aggregate, filter, sort and manually respond to conversations. These platforms have become essential for brands to know what their customers are saying about their brand—at scale.

About

Listen360 provides you with the insights you need to make smarter business decisions, and determine which aspects of your customer experience to improve and which will have the biggest impact on your business. With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers. Rather than trying to assess loyalty after a single transaction, Listen360 measures customer sentiment over time to ensure that you are consistently delivering a customer experience that secures loyalty – alongside profit – for the long haul. Easy to implement and use at every location and level within an organization, the Listen360 customer engagement software platform has delivered more than 28 million customer insights to more than 40,000 businesses around the globe.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone looking for an engagement marketing automation solution

Audience

Businesses searching for a solution to increase reviews and recommendations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chirpify
Founded: 2011
United States
www.chirpify.com

Company Information

Listen360
United States
www.listen360.com

Alternatives

Alternatives

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Blotout
Compete Club Management
Meltano
Procare

Integrations

Blotout
Compete Club Management
Meltano
Procare
Claim Chirpify and update features and information
Claim Chirpify and update features and information
Claim Listen360 and update features and information
Claim Listen360 and update features and information