Chattermill vs. Customerly Comparison


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About Unified customer feedback analytics for the world's fastest growing companies. Gain an edge by unifying, measuring and analyzing all your customer feedback in real time with Chattermill. Pipe every source of feedback and customer interaction into one place with easy to use, collaborative platform. Use groundbreaking theme and sentiment AI to see how customers feel about your product, stay on top of emerging topics and understand what keeps them coming back. Filter and interpret the underlying layers of meaning within your data to instantly gauge what's driving customer experience. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across each and every touchpoint	About Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business. Build meaningful relationships with your customers through text and video while keeping track of all incoming communications with a single, intuitive dashboard. Grow your business on autopilot with Customerly's intelligent marketing automation. Hearing exactly what your users think of your service has never been this easy. Blending intelligent automation with a human-first approach, Customerly is the customer service software your users have been hoping you’d find. Create automation to communicate with your customers along their journey from awareness to advocacy.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that want to understand what their customers are thinking and saying about them	Audience Companies searching for a customer centric communication suite
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $24 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 3.0 / 5 features 4.0 / 5 design 4.0 / 5 support 2.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The software is good and works but it's not reliable at all. We had so many issues trying to keep chat threads consolidated. Cons Reliability is critical when it comes to your leads and live chat.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Chattermill Founded: 2015 United Kingdom chattermill.com	Company Information Customerly Founded: 2017 Ireland www.customerly.io
Alternatives ClientZen	Alternatives FROGED FROGED Technologies
Clootrack	Howazit
ClosedLoop AI	Chattermill
Cloud4Feed	Appcues
Clarabridge View All	SurveyMonkey View All
Categories Customer Experience Supported NPS Supported Sentiment Analysis Supported	Categories Live Chat Supported NPS Supported
Show More Features Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported	Show More Features Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported
Integrations Facebook Supported Wufoo Supported AskNicely Supported Easyflow Not Supported Feefo Supported Iterate Supported KonnectzIT Not Supported LiveChat Supported Mailchimp Supported Medallia Supported Pabbly Connect Not Supported Pineapple Builder Not Supported Qualtrics Customer Experience Supported SatisMeter Supported Stackreaction Not Supported SurveyMonkey Supported SurveyMonkey Enterprise Supported WordPress Not Supported Yotpo Supported Zapier Not Supported Show More Integrations View All 35 Integrations	Integrations Facebook Supported Wufoo Supported AskNicely Not Supported Easyflow Supported Feefo Not Supported Iterate Not Supported KonnectzIT Supported LiveChat Not Supported Mailchimp Not Supported Medallia Not Supported Pabbly Connect Supported Pineapple Builder Supported Qualtrics Customer Experience Not Supported SatisMeter Not Supported Stackreaction Supported SurveyMonkey Not Supported SurveyMonkey Enterprise Not Supported WordPress Supported Yotpo Not Supported Zapier Supported Show More Integrations View All 18 Integrations
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