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About

Make real-time connections with customers with Chatbox, a cloud-based messaging solution. Chatbox allows users to manage Facebook Messenger, live chat communication channels and SMS. Chatbox can integrate with different customer relationship management (CRM) solutions like Oracle Service Cloud and Salesforce. Chatbox also enables users to personalize messages with customer data like name, age, and address.

About

Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses with Inside Sales teams

Audience

Enterprises wanting a solution to streamline their customer service operations by utilizing a comprehensive, omnichannel contact center platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chatbox
Founded: 2015
United States
chatbox.com

Company Information

Sinch
Sweden
sinch.com/products/contact-pro/

Alternatives

Alternatives

InGenius

InGenius

Upland Software
SMS Ninja

SMS Ninja

Ksolves India Limited
uContact

uContact

net2phone

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

Salesforce
Facebook Messenger
Oracle Service
SAP Cloud Platform
ServiceNow
Sinch
Slack
Viber
WhatsApp
Ytel

Integrations

Salesforce
Facebook Messenger
Oracle Service
SAP Cloud Platform
ServiceNow
Sinch
Slack
Viber
WhatsApp
Ytel
Claim Chatbox and update features and information
Claim Chatbox and update features and information
Claim Sinch Contact Pro and update features and information
Claim Sinch Contact Pro and update features and information