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About

Chatboq is an AI-powered live chat and automation platform that helps businesses connect, engage, and convert customers in real time. From SaaS and eCommerce to real estate and customer support, Chatboq enables every business to deliver smarter conversations using live agents, AI chatbots, and CRM-integrated automation. With tools for engagement analytics, customer insights, and AI automation, Chatboq makes it easy to personalize every chat, improve response times, and drive meaningful customer experiences.

About

Drive higher engagement and convenience through chat commerce. We lead the transformation of digital commerce and customer engagement through mobile. As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat. We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months. Today’s typical customer experience is inconvenient, minimally engaging, and delivers little value for customers and brands. A better way to serve customers is reaching and transacting with them through the convenience of chat commerce with Clickatell and leaving them happy after a great experience with your brand.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses of all sizes

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$30.00/month/user
Discounts on bulk packages. Customized pricing for Enterprise customers.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It really help to integrate multiple system in a single in box like facebook, instagram, whatapp. It also has a feature to create ticket, where if a user has a issue which can't be solved immediately . A ticket is created, which help to track the user issue
  • Chatboq can be implemented on multi-channels like; Facebook messenger, Instagram and websites. Can generate tickets using its chatbot. The user interface is appealing and incredibly easy to use in my opinion.
  • In this application the AI agent is very nice and it helped me cut my sales team into half. The application also includes features like integration which helps me do all the texting in a single inbox which is very good for handling more clients
  • Our website traffic continued to grow and we therefore required an improved means of handling customer questions. Chatboq increased the scaling of our support process without recruiting new employees.
  • Since we integrated Chatboq on our web site, we have observed that, visitors tend to ask questions before coming up with a decision. Chatbot makes it more interactive as compared to the traditional contact forms. According to many customers, they like to receive faster responses rather than wait until emails are answered.

Cons

  • The AI feature some time provide repetitive answer which feel more robotic or inhuman
  • According to me i have never faced any major issues while using the chatboq tool
  • The UI/UX could be more better in terms of plugin integration while integrating a third part application .
  • Filtering conversations is good, although more filtering options should be added to allow the teams to deal with high number of chats in a given time.
  • Tutorials that are step-by-step would help the teams that are new to live chat platforms to onboard easier.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chatboq
Founded: 2022
Singapore
chatboq.com

Company Information

Clickatell
Founded: 2000
South Africa
www.clickatell.com

Alternatives

Alternatives

Ochatbot

Ochatbot

Ometrics
FAQ Bot

FAQ Bot

Theta
Comm100

Comm100

Comm100 Network Corporation

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

WhatsApp
Zapier
Botbiz
Codeless Platforms Alerting Software
DojoExpert
FoodStorm
Google Forms
HostBill
JobDiva
LINE
LXCRM
Retainly
RosarioSIS
SiteLink Web Edition
Slack
Vtiger Help Desk
Wavetec Appointment and Booking
Zoho Marketing Automation
storEDGE

Integrations

WhatsApp
Zapier
Botbiz
Codeless Platforms Alerting Software
DojoExpert
FoodStorm
Google Forms
HostBill
JobDiva
LINE
LXCRM
Retainly
RosarioSIS
SiteLink Web Edition
Slack
Vtiger Help Desk
Wavetec Appointment and Booking
Zoho Marketing Automation
storEDGE
Claim Chatboq and update features and information
Claim Chatboq and update features and information
Claim Clickatell and update features and information
Claim Clickatell and update features and information