ChatDesq

ChatDesq

Apporio Infolabs Pvt Ltd
4.7 out of 5 stars
Conversity

Conversity

Aumenta Global Services
ChatDesq Conversity

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ChatDesq:

About

ChatDesq is a WhatsApp Business messaging platform for brands and teams managing customer support, marketing, and sales conversations. It brings WhatsApp, Instagram, and Facebook Messenger into a shared inbox with chat assignment, routing, roles, private notes, mentions, canned replies, and delivery and read tracking. Teams can send campaigns using approved WhatsApp templates and customer segments, build no-code chatbot flows and scheduled follow-ups, and use an AI agent that answers from a knowledge base and can hand off to a human. Commerce tools support product catalogs, order collection, and payment links in chat. ChatDesq also provides WhatsApp Cloud API onboarding, a REST API, webhooks, and Zapier connectivity. Its browser-based workspace is complemented by iOS and Android apps for replying to conversations.
Conversity:

About

Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger. With Conversity, you can build custom, interactive, multi-level menus options to help your customers route chats to appropriate teams or departments. You can send info text via the menu options or gather user input before sending the chat to your support team. Conversity integrates with all popular CRM & LMS (Leads Management Systems) like Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, SugarCRM. Conversity also integrates with Content Management Systems like WordPress, Joomla, Magento, etc.
ChatDesq:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Conversity:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ChatDesq:

Audience

Indian D2C brands and their marketing, sales and support teams
Conversity:

Audience

Companies in need of a tool to manage Facebook Messenger chats
ChatDesq:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Conversity:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ChatDesq:

API

Offers API Supported
Conversity:

API

Offers API Not Supported
ChatDesq:

Screenshots and Videos

No images available
Conversity:

Screenshots and Videos

ChatDesq:

Pricing

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version Supported
Free Trial Not Supported
Conversity:

Pricing

$99.00/month/user
Free Version Supported
Free Trial Supported
ChatDesq:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 4.7 / 5
Conversity:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ChatDesq:

Pros & Cons from Real Users

Pros

  • The shared team inbox, WhatsApp broadcasts, and no-code automation bring useful tools together in one platform. The absence of a per-seat fee is another appealing part of the pricing.
  • ChatDesq offers a user-friendly interface that makes the platform easy to navigate and understand. I really appreciate its simplicity and the smooth overall experience. It is convenient to use, and getting familiar with the platform was quite easy. I also like how accessible the platform feels and how it helps make everyday work more organized and manageable.
  • The platform focuses on bringing business messaging and customer communication workflows together. Its feature set is worth exploring for businesses that rely on messaging to interact with customers.

Cons

  • I’m still exploring the platform, so I don’t have any specific improvements to suggest yet.
  • I haven't experienced any major issues with ChatDesq so far. The overall experience has been smooth, and I would love to see more features and improvements introduced in the future to make the platform even more useful.
  • More integrations, customization options and improvements to the overall user experience would make the platform more flexible.
ChatDesq:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Conversity:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ChatDesq:

Company Information

Apporio Infolabs Pvt Ltd
Founded: 2014
India
chatdesq.com
Conversity:

Company Information

Aumenta Global Services
Founded: 2015
India
conversity.net
ChatDesq:

Alternatives

Conversity:

Alternatives

ChatDesq:
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Conversity:
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Conversity:
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ChatDesq

Apporio Infolabs Pvt Ltd
4.7 out of 5 stars
ChatDesq:
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Conversity:
ChatDesq:

Categories

WhatsApp Marketing Supported
Conversity:

Categories

AI Sales Tools Supported
Live Chat Supported
Conversity:

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
ChatDesq:

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
Conversity:

Integrations

Facebook Messenger Not Supported
Instagram Not Supported
WhatsApp Not Supported
ChatDesq:
Claim ChatDesq and update features and information
Claim ChatDesq and update features and information
Conversity:
Claim Conversity and update features and information
Claim Conversity and update features and information