RetentionLens

RetentionLens

Monrad Ruzt Technology
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About

Increase customer lifetime value with new level of insight into why customers are canceling and a clear path on how to improve. Retain customers with a high performing cancel experience. The cancel button redirects customers to a cancel experience powered by Chargebee Retention, with personalized details designed to win them back. Dynamic offers are presented to customers based on targeting parameters. Automated workflows engage customers and track activity across channels and tools. Collect insights in simple dashboards that help you take action and retain more customers. With Chargebee Retention you can address customer concerns before your customers cancel with an automated, scalable, and personalized experience.

About

RetentionLens helps subscription businesses recover involuntary churn — the revenue quietly lost to failed and declined payments. When a recurring charge fails, RetentionLens automatically works to win it back: smart payment retries timed for the best chance of success, automated dunning emails that prompt customers to update their card, and a clean hosted update flow that makes fixing a payment effortless. A recovery dashboard shows how much revenue you've saved, which charges are at risk, and where churn is leaking. It connects to your payment stack (Stripe), so setup takes minutes, not weeks. Most subscription cancellations aren't customers leaving on purpose — they're expired cards and soft declines — so recovering them is the fastest, cheapest way to grow net revenue. European-built and data-protection-oriented. Ideal for SaaS, subscription and membership businesses that want to plug revenue leaks without adding headcount.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies, businesses and merchants interested in a solution to offer their customers an optimized cancel experience

Audience

Subscription and SaaS businesses, membership sites, and any company with recurring revenue that loses customers to failed or expired-card payments (involuntary churn). Especially valuable for founders and revenue/finance teams at small and mid-sized subscription businesses who want to recover lost revenue automatically and keep more of the customers they've already won.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$250 per month
Free Version Not Supported
Free Trial Supported

Pricing

$59/month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Chargebee
Founded: 2011
United States
www.chargebee.com/retention/

Company Information

Monrad Ruzt Technology
Founded: 2025
Switzerland
ruzt.ai

Alternatives

Alternatives

Butter

Butter

Butter Payments
1Capture

1Capture

Momentum Labs
BetterRetain AI

BetterRetain AI

BetterRetain

Categories

Churn Prevention Supported
Customer Retention Supported
Customer Success Supported

Categories

Integrations

Stripe Supported
Chargebee Supported
KonnectzIT Supported
Recurly Supported
Revaly Supported
Salesforce Supported
Segment EDI Platform Supported
Slack Supported
Zapier Supported

Integrations

Stripe Supported
Chargebee Not Supported
KonnectzIT Not Supported
Recurly Not Supported
Revaly Not Supported
Salesforce Not Supported
Segment EDI Platform Not Supported
Slack Not Supported
Zapier Not Supported
Claim Chargebee Retention and update features and information
Claim Chargebee Retention and update features and information
Claim RetentionLens and update features and information
Claim RetentionLens and update features and information