Channel

Channel

Channel AI
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About

Ask any data question, in plain English. Connect your database, ask a question, get an answer. Get the answers you need without knowing SQL. Self serve your data insights, finally. Query in plain english. No matter how complex your warehouse, Channel learns how to get the answers you need from just plain English. Beautiful visualization. Channel automatically generates beautiful visualizations for your data, and picks the right chart type based on your preferences. Self service, for real. Channel is designed to be used by anyone, from analysts to product managers. No more waiting for the data you need. Answer the questions you should be asking. Channel surfaces the insights you didn't know you needed, by analyzing your warehouse ahead of time. Combine your knowledge. Channel learns from every questions it's ever asked, and prompts you to ask the questions that really matter. Shared definitions. Keep track of how important terms are defined across your organization.

About

Helios is an AI-native RMM (remote monitoring and management) and PSA platform built for managed service providers. It unifies device monitoring, self-healing automation, patch management (Windows and third-party), Microsoft Defender security monitoring, Microsoft 365 health, one-click remote access, branded client portals and a full helpdesk into one hosted platform. Where most tools bolt AI on as a summary feature, Helios is built around it: AI Ops answers plain-English questions about your fleet and acts on them, predicts disk failures days ahead, and correlates alerts so one outage raises one ticket. A built-in AI Service Desk Agent triages and replies to inbound email in seconds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations interested in a powerful AI tool to query their database and data with natural language

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Ā£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Channel AI
Founded: 2022
www.usechannel.com

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io

Alternatives

Alternatives

Compass

Compass

Dagster Labs
Sphinx iQ3

Sphinx iQ3

Le Sphinx

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integrations

Anthropic
Apple iOS
Google Cloud BigQuery
Microsoft 365
Microsoft Defender for Business
MySQL
PostgreSQL
SQL
Snowflake
Ubuntu
Windows 10
Windows 11
Windows Server

Integrations

Anthropic
Apple iOS
Google Cloud BigQuery
Microsoft 365
Microsoft Defender for Business
MySQL
PostgreSQL
SQL
Snowflake
Ubuntu
Windows 10
Windows 11
Windows Server
Claim Channel and update features and information
Claim Channel and update features and information
Claim Helios and update features and information
Claim Helios and update features and information