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About

Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.

About

Flowby is a cloud-based digital queue management platform that lets customers join and follow real-time queues using their own phones by scanning a QR code, eliminating the need for physical lines, hardware, or paper tickets. Customers receive a queue number, can monitor their position, and are notified when it’s their turn, allowing them to move freely instead of waiting in a traditional line. It is managed via a web browser on any device and groups multiple queues together, supports customer input (such as order numbers for pickup), and can be operated as a tablet kiosk for manual queueing. Flowby aims to improve customer flow and satisfaction, helping businesses reduce perceived wait times, increase sales by freeing customers to browse while waiting, and enhance staff efficiency by centralizing queue handling on one dashboard. It also provides flexibility in configuring queue groups and adaptivity to store and service-point needs without installation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers that need effective contact center software

Audience

Retailers, service providers, and businesses that need a modern, cloud-based digital queuing system to manage customer lines, reduce wait times, and improve service experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€60 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CenturionCARES
Founded: 1981
United States
www.centurioncares.com

Company Information

Flowby
Founded: 2021
Sweden
flowby.io

Alternatives

Alternatives

uContact

uContact

net2phone
Queue Mobile

Queue Mobile

Fulcrum Design
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
ScanQueue

ScanQueue

Tugadot Pty Ltd

Categories

Categories

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Integrations

No info available.

Integrations

No info available.
Claim CenturionCARES and update features and information
Claim CenturionCARES and update features and information
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Claim Flowby and update features and information