TrueDEM

TrueDEM

panagenda GmbH
+
+

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About

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Centreon monitors the complete IT Infrastructure from Cloud-to-Edge for a clear and comprehensive view. Centreon removes blind spots, monitoring all equipment, middleware and applications that are part of modern IT workflows, from on-premise legacy assets to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.

About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that need an AIOps-ready IT monitoring platform for holistic visibility into complex IT workflows

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Centreon
Founded: 2005
France
www.centreon.com/en/platform/

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

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Categories

Categories

Integrations

Microsoft OneDrive Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
AWS Lambda Supported
Amazon SES Supported
Amazon Simple Notification Service (SNS) Supported
Google Cloud Storage Supported
IBM Cloud Supported
IBM Informix Supported
IBM MQ Supported
IP Fabric Supported
Microsoft Outlook Not Supported
MongoDB Supported
Oracle Database Supported
Oracle PeopleSoft Supported
Parity Supported
SMSEagle Supported
Selenium Supported
Trend Micro Endpoint Encryption Supported
VeloCloud SD-WAN Supported

Integrations

Microsoft OneDrive Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
AWS Lambda Not Supported
Amazon SES Not Supported
Amazon Simple Notification Service (SNS) Not Supported
Google Cloud Storage Not Supported
IBM Cloud Not Supported
IBM Informix Not Supported
IBM MQ Not Supported
IP Fabric Not Supported
Microsoft Outlook Supported
MongoDB Not Supported
Oracle Database Not Supported
Oracle PeopleSoft Not Supported
Parity Not Supported
SMSEagle Not Supported
Selenium Not Supported
Trend Micro Endpoint Encryption Not Supported
VeloCloud SD-WAN Not Supported
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