Prodsight

Prodsight

Product Insight
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About

Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions.

About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a no-code text analysis solution to reduce time consuming tasks

Audience

Leaders and managers of support, success, product and CX

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Cauliflower
Founded: 2019
Germany
www.cauliflower.ai/

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Alternatives

Semantria

Semantria

Lexalytics

Alternatives

Luminoso

Luminoso

Luminoso Technologies Inc.

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Not Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Supported
For Healthcare Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Not Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Data Analysis Features

Data Discovery Not Supported
Data Visualization Supported
High Volume Processing Not Supported
Predictive Analytics Supported
Regression Analysis Not Supported
Sentiment Analysis Supported
Statistical Modeling Not Supported
Text Analytics Not Supported

Deep Learning Features

Convolutional Neural Networks Not Supported
Document Classification Supported
Image Segmentation Not Supported
ML Algorithm Library Not Supported
Model Training Not Supported
Neural Network Modeling Not Supported
Self-Learning Supported
Visualization Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Not Supported
Model Training Not Supported
Natural Language Processing (NLP) Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Not Supported
Visualization Supported

Qualitative Data Analysis Features

Annotations Not Supported
Collaboration Not Supported
Data Visualization Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Not Supported
Sentiment Analysis Supported
Statistical Analysis Not Supported
Text Analytics Not Supported
User Research Analysis Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Supported
Language Detection Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Google Business Profile Supported
Tripadvisor Supported
Trustpilot Supported
Yelp Supported
Amazon Supported
Delighted Not Supported
Formstack Not Supported
Freshdesk Not Supported
G2 Not Supported
Google Play Supported
Google Sheets Not Supported
SatisMeter Not Supported
Slack Not Supported
Stackreaction Not Supported
SurveyMonkey Not Supported
TrustRadius Not Supported
Wufoo Not Supported
Zendesk Not Supported

Integrations

Google Business Profile Supported
Tripadvisor Supported
Trustpilot Supported
Yelp Supported
Amazon Not Supported
Delighted Supported
Formstack Supported
Freshdesk Supported
G2 Supported
Google Play Not Supported
Google Sheets Supported
SatisMeter Supported
Slack Supported
Stackreaction Supported
SurveyMonkey Supported
TrustRadius Supported
Wufoo Supported
Zendesk Supported
Claim Cauliflower and update features and information
Claim Cauliflower and update features and information
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