Cardina

Cardina

Caldera Labs
+
+

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About

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

About

Contentsquare's digital experience analytics cloud helps companies understand hidden customer behaviors, and use those insights to drive more successful experiences. Conventional web analytics don't give you the full picture. Traditional tools are hard to use and even harder to interpret — providing data that only specialists can decipher. We work hard to keep it simple. Our intuitive visual reporting makes it easy to see how customers are using your site or app. Contentsquare automatically surfaces your biggest opportunities and issues. It's like having your own team of analysts to crunch your data and feed you a smarter to-do list. Quantify the biggest UX issues that are costing you online customers, and prioritize what matters most. Watch the exact sessions leading to errors and friction. Surface and prioritize errors by revenue impact.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

Audience

Ecommerce, Marketing, Product, Analytics, Operations

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version Not Supported
Free Trial Supported

Pricing

Contact sales
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Caldera Labs
United States
cardina.com

Company Information

Contentsquare
Founded: 2012
United States
contentsquare.com

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
VeriShow

VeriShow

HBR Labs

Categories

AI Copilots Supported
Co-Browsing Supported
Screen Sharing Supported
Session Replay Supported

Categories

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Session Replay Features

Eye Tracking Not Supported
Form Analytics Not Supported
Heatmaps Supported
Mouse Tracking Supported
Optimization Tools Not Supported
Session Recording Supported
Surveys Not Supported
User Experience Analysis Supported
User Feedback Not Supported
Visitor Segmentation Not Supported

Heatmap Features

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Supported
Element Analytics Supported
Embeddable Maps Supported
For Sales Supported
For Science Supported
Radial Mapping Supported
Territorial Mapping Supported
Website Analytics Supported

Usability Testing Features

A/B Testing Not Supported
Annotations Not Supported
Audience Targeting Supported
Heatmaps Supported
Impression Testing Not Supported
Mobile Testing Supported
Moderated Usability Testing Not Supported
Prototype Testing Not Supported
Quantitative Metrics Not Supported
Remote User Testing Not Supported
Reporting / Analytics Supported
Surveys and Feeback Not Supported
Video Recording / Transcription Supported

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Supported
Goal Tracking Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Supported
User Interaction Tracking Supported

Integrations

Salesforce Supported
AB Tasty Not Supported
Adobe Experience Cloud Not Supported
Adobe Experience Manager Not Supported
Adobe Target Not Supported
Apptentive Not Supported
Campaigner Not Supported
Canopy Not Supported
Demandbase Not Supported
Google Cloud Platform Supported
InMoment Not Supported
Ion Not Supported
Oracle BlueKai Not Supported
Splunk AppDynamics Not Supported
Usabilla Not Supported
VWO Engage Not Supported
Verint Digital Feedback Not Supported
comScore Not Supported

Integrations

Salesforce Supported
AB Tasty Supported
Adobe Experience Cloud Supported
Adobe Experience Manager Supported
Adobe Target Supported
Apptentive Supported
Campaigner Supported
Canopy Supported
Demandbase Supported
Google Cloud Platform Not Supported
InMoment Supported
Ion Supported
Oracle BlueKai Supported
Splunk AppDynamics Supported
Usabilla Supported
VWO Engage Supported
Verint Digital Feedback Supported
comScore Supported
Claim Cardina and update features and information
Claim Cardina and update features and information
Claim Contentsquare and update features and information
Claim Contentsquare and update features and information