Canfigure vs. SMART Software Comparison


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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 1,962 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 139 Ratings Visit Website ManageEngine ServiceDesk Plus Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,690 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 1,914 Ratings Visit Website SuperOps SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 216 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,560 Ratings Visit Website JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 27 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Setyl Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one. The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IAM, SSO, HR, finance, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors and spend in one place — helping you: ✓ Automate and scale daily IT operations, including employee onboarding and offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for your audit and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, out-of-the-box integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee on/offboarding, vendor audits, and IT spend reporting. 44 Ratings Visit Website Cheqroom Cheqroom is a leading-edge, purpose-built brand and enterprise asset management platform that offers intuitive and scalable solutions for organizations to track, manage, and optimize their assets. We empower thousands of organizations—from universities and government agencies to Fortune 100 companies—to keep work in motion through the streamlined management of over $5 billion in high-value, mission-critical assets. Driven by a commitment to innovation and customer satisfaction, Cheqroom is designed to seamlessly support each team’s unique workflow, ensuring they have the right assets at the right time and place. Our platform enables teams to transform from reactive asset management to strategic asset utilization. 169 Ratings Visit Website
About Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.	About Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Any company that wishes to manage its assets and business processes more effectively including automated workflows.	Audience Field service businesses
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $2000 per year Free Version Free Trial	Pricing $74.99 Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Canfigure Founded: 2019 United States www.canfigure.net	Company Information SMART Founded: 1998 United States www.smart.software
Alternatives N-able Take Control N-able	Alternatives ServiceNow Field Service Management ServiceNow
N-able N‑central N-able	Bringoz
ServiceNow Configuration Management Database ServiceNow	CalAmp
Freshservice Freshworks	ManageEngine ServiceDesk Plus ManageEngine
Vivantio View All	Freshservice Freshworks View All
Categories Asset Tracking The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Change Management The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. CMDB The Canfigure Configuration Management Database (CMDB) provides a central repository for capturing all of your asset data and relationships. Using the powerful query and reporting capabilities, the CMDB will tell you where an asset is, who is using it and what it relies on. With out-of-the-box support for all IT-related asset types including servers, software, databases, networks, people and locations, Canfigure can be easily extended to incorporate any asset type and attribute. Using built-in admin functions, you can build your own forms, menus and customize all aspects of the system. Excel data can be imported to rapidly populate the database and APIs are available for automated data feeds. Optionally add integrated Change Management to provide multi-level approval and notification for changes affecting your infrastructure. CMMS Canfigure can effectively operate as a Computerized Maintenance Management System (CMMS) by utilizing the Asset Management module and mobile app. Included is the ability to define any kind of asset and track its life-cycle with full maintenance history and work order management. An asset maintenance schedule can be defined with automated reminders and optionally trigger specific workflows. Inventory and spare parts can be tracked including barcode scanning and label generation. Users can check-in and check-out assets such as tools or computer equipment. The mobile app provides remote access to perform most asset management functions including raising work orders and attaching photos. Fixed Asset Management The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Help Desk The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. Inventory Management The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Issue Tracking The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. IT Asset Management The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. IT Management IT Service The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. ITSM The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. Service Desk The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.	Categories Asset Tracking Compliance Contact Management Contract Management Employee Monitoring Field Service Management Help Desk Inventory Control Inventory Management Issue Tracking Lead Management Portal Route Planning Service Dispatch Tradesman Job Management Transportation Dispatch
Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping CMMS Features Asset Tracking Calibration Management Inventory Control Key & Lock Management Mobile Access Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Fixed Asset Management Features Asset Budgeting Asset Lifecycle Management Audit Trail Barcoding / RFID Depreciation Management Disposal Management Document Management Inventory Tracking Tax Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management	Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Compliance Features Archiving & Retention Artificial Intelligence (AI) Audit Management Compliance Tracking Controls Testing Environmental Compliance FDA Compliance HIPAA Compliance Incident Management ISO Compliance OSHA Compliance Risk Management Sarbanes-Oxley Compliance Surveys & Feedback Version Control Workflow / Process Automation Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Employee Monitoring Features Activity Monitoring Browsing History Email Monitoring Keystroke Recording Productivity Analysis Remote Control Screen Activity Recording Time & Attendance Time Tracking Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management Inventory Control Features Allocation Barcoding Cost Tracking Forecasting Item Management Order Management Procurement Management Reorder Management Serial Number Tracking SKU / UPC Codes Supplier Management Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Route Planning Features Capacity Planning Drag & Drop Scheduling Driver Management Emergency Dispatch GPS Tracking Performance Metrics Route Costing Territory Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Transportation Dispatch Features Billing & Invoicing Computer Aided Dispatch Customer Database Emergency Dispatch Fuel Management Mileage Tracking Order Management Routing Scheduling Vehicle Tracking
Integrations Active Directory Jira Meetrics Salesforce ServiceNow Smartsheet View All 5 Integrations	Integrations Active Directory Jira Meetrics Salesforce ServiceNow Smartsheet View All 1 Integration
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