CallHippo

CallHippo

4.7 out of 5 stars
iCallify

iCallify

4.7 out of 5 stars
CallHippo iCallify

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CallHippo:

About

CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
iCallify:

About

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.
CallHippo:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
iCallify:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
CallHippo:

Audience

SMBs for Sales, Support and Business-Ops Teams
iCallify:

Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies
CallHippo:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
iCallify:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CallHippo:

API

Offers API Not Supported
iCallify:

API

Offers API Not Supported
CallHippo:

Screenshots and Videos

iCallify:

Screenshots and Videos

CallHippo:

Pricing

$18.00/month/user
Free Version Not Supported
Free Trial Not Supported
iCallify:

Pricing

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Version Not Supported
Free Trial Supported
CallHippo:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.7 / 5
support 4.0 / 5
iCallify:

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.3 / 5
support 4.8 / 5
CallHippo:

Pros & Cons from Real Users

Pros

  • with call hippo, we have got Virtual number in a day. It also provide VOIP, which is basically online number over which outgoing and incoming facility also available by using their app. It's loaded with other features too. as it uses internet to call, it saves the finance with the traditional phone bill.
  • Virtual phone number can be bought easily using CallHippo from anywhere in the world. Virtual phone number use virtual phone system for receiving and making calls. They can be accessed by any device and from anywhere as they work of the internet. It offers advanced features, extensive reporting and robust functionality. Seamlessly connects call.
  • CallHippo helps business to open customer service on voice call platform. The call quality is very clear. I never faced any call drop. CallHippo is available on Cross-platform. The customer service is great.

Cons

  • It doesn't used PBX system as the traditional phone using and hence online connectivity is required. For access the incoming, their app is mandatory.
  • CallHippo offers Freely communication, Without phone bill. No dislikes.
  • I never had any issue with CallHippo. I works great.
iCallify:

Pros & Cons from Real Users

Pros

  • iCallify brings useful contact center capabilities into one platform. I particularly like its calling, IVR, call routing, monitoring, reporting, and dialer features. The platform provides flexibility for different communication workflows and can be adapted to varying business requirements.
  • Comprehensive omnichannel contact center features Auto, predictive, power, and preview dialers Easy-to-use agent and supervisor interfaces Real-time monitoring and reporting WhatsApp and messaging integration Suitable for different business and contact center requirements
  • Robust multi-tenant architecture White-label support for service providers Comprehensive contact center and UC features Flexible deployment options Excellent customer support
  • Easy-to-use interface with a short learning curve. Comprehensive contact center and cloud IP PBX features in one platform. Reliable call quality and stable performance. Omnichannel support for voice, SMS, and other customer communication channels. Powerful call routing, IVR, and real-time analytics. Scalable for businesses of different sizes. Responsive and knowledgeable customer support. Flexible customization and integration options.
  • Easy campaign setup with bulk voice message delivery. Supports personalized and scheduled broadcasts. Real-time analytics for campaign tracking.

Cons

  • The platform has many available features, so understanding and configuring everything can take some time for new users. More detailed onboarding guidance and simplified configuration would make the initial experience easier.
  • The platform has a wide range of features, so new users may need some time to explore and understand all the available functionality.
  • The platform offers many advanced features, so new users may need a little time to explore everything. However, the documentation and support team make the learning process smooth.
  • The extensive feature set can take time to fully explore for new users. Some advanced configurations may require assistance from the support team during initial setup.
  • Dashboard could be more customizable for detailed campaign insights.
CallHippo:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
iCallify:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
CallHippo:

Company Information

CallHippo
Founded: 2016
United States
callhippo.com/
iCallify:

Company Information

iCallify
Founded: 2011
United States
icallify.com
CallHippo:

Alternatives

800.com

800.com

4.5 out of 5 stars
iCallify:

Alternatives

CallHippo:
Talkroute

Talkroute

4.7 out of 5 stars
iCallify:
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
CallHippo:
Dialfire

Dialfire

cloud IT Services
5.0 out of 5 stars
iCallify:
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
4.8 out of 5 stars
CallHippo:
MightyCall

MightyCall

4.8 out of 5 stars
iCallify:
CallHippo:
iCallify:
uContact

uContact

net2phone
5.0 out of 5 stars
CallHippo:

Categories

iCallify:

Categories

Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
CallHippo:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Virtual Extensions Supported
Web Conferencing Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
iCallify:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
CallHippo:

Integrations

Salesforce Supported
Zoho CRM Supported
AppointmentCore Supported
Enthu.ai Supported
Freshdesk Supported
Front Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Klaus Supported
Meritto Supported
Microsoft Dynamics 365 Supported
OneHash CRM Supported
Outdoo AI Supported
Pipedrive Supported
Qlik Application Automation Supported
Shopify Supported
Stackreaction Supported
Zapier Supported
Zoho CRM Plus Supported
iCallify:

Integrations

Salesforce Supported
Zoho CRM Supported
AppointmentCore Not Supported
Enthu.ai Not Supported
Freshdesk Not Supported
Front Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Klaus Not Supported
Meritto Not Supported
Microsoft Dynamics 365 Not Supported
OneHash CRM Not Supported
Outdoo AI Not Supported
Pipedrive Not Supported
Qlik Application Automation Not Supported
Shopify Not Supported
Stackreaction Not Supported
Zapier Not Supported
Zoho CRM Plus Not Supported
CallHippo:
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iCallify:
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