Call Loop vs. uContact Comparison


Call Loop	uContact net2phone	+	+
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About Call Loop is a web and mobile-based platform for SMS and Voice marketing. The software allows businesses to send mass texts, coupons, appointment reminders, and SMS autoresponders with ease. Call Loop also forms automated phone calls and voice broadcasting to thousands of prospects in minutes, builds contact lists with SMS keywords for lead generation, and collects leads via web forms from websites and social media pages.	About Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience Global Markets	Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $10.00/month Starting price $10.00/month Free Version Supported Free Trial Supported	Pricing $59.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Great way to help with call tracking and other important metrics for your business. Helps simplify all phone needs. Cons There's nothing I can think of that I dislike about it.	Pros & Cons from Real Users Pros Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center. Cons There is no solution to edit field names and their order.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Call Loop Founded: 2011 United States www.CallLoop.com	Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
Alternatives TXTImpact	Alternatives CallShaper
LiveCall	iCallify
UltraSMSScript	LeadDesk
Messagizer	NobelBiz
InterCloud9 Simple Messaging Solution InterCloud9 View All	CallCenterHosting View All
Categories Bulk SMS Supported Ringless Voicemail Drop Supported SMS Marketing Supported Voice Broadcasting Supported	Categories Auto Dialer Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Communications Management Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Voice Broadcasting Supported
Show More Features SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Not Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported	Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported
Integrations APIANT Supported Adobe Marketo Engage Supported ClickFunnels Supported Drip Supported Facebook Not Supported HubSpot Service Hub Supported Infobip Not Supported Instagram Not Supported LeadsFlowPro Supported Mailshake Supported Microsoft Teams Not Supported Rayven Supported Salesforce Not Supported Stackreaction Supported Totality Not Supported Twilio Not Supported Unbounce Supported Verbio Not Supported WhatsApp Not Supported leadpops Supported Show More Integrations View All 25 Integrations	Integrations APIANT Not Supported Adobe Marketo Engage Not Supported ClickFunnels Not Supported Drip Not Supported Facebook Supported HubSpot Service Hub Not Supported Infobip Supported Instagram Supported LeadsFlowPro Not Supported Mailshake Not Supported Microsoft Teams Supported Rayven Not Supported Salesforce Supported Stackreaction Not Supported Totality Supported Twilio Supported Unbounce Not Supported Verbio Supported WhatsApp Supported leadpops Not Supported Show More Integrations View All 13 Integrations
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