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About

Call Citadel helps small plumbing and HVAC businesses follow up when a customer call goes unanswered. After setup, unanswered calls are forwarded from the business's existing number. Call Citadel starts a text conversation with the caller, gathers the service need, location and urgency, and sends the details to the business owner for a callback. The owner decides how to respond and arrange the work. Customers keep calling the business number they already know. Setup includes carrier registration and approval, which usually takes two to three weeks and can take longer. The free trial lasts 30 days from verified go-live. No credit card is required to start. Service costs 497 US dollars per month after the trial if the business chooses to continue.

About

​Loman is a 24/7 AI phone agent designed specifically for restaurants, ensuring that no customer call goes unanswered. It efficiently handles tasks such as taking orders, answering questions, booking reservations, and more, allowing your staff to focus on in-house operations. Loman's humanlike voice AI provides a seamless customer experience, managing inquiries and automating call transfers when necessary. It integrates with leading restaurant POS systems, including Square, Toast, Clover, and Revel, synchronizing orders and reservations directly into your workflow. The AI is trained on your specific business information, enabling it to answer questions about the menu, dietary restrictions, or general inquiries accurately. Loman can handle multiple calls simultaneously, ensuring customers are never put on hold or left unanswered. By implementing Loman, restaurants have reported increased efficiency, reduced missed calls, and enhanced customer satisfaction. ​

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Owners and small teams at U.S. plumbing and HVAC businesses that receive customer calls while working in the field or after hours.

Audience

Restaurant owners interested in a solution to streamline phone operations and enhance customer service through AI-driven call management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$497 per month
Free Version
Free Trial

Pricing

$199 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.2 / 5
ease 4.2 / 5
features 4.0 / 5
design 4.6 / 5
support 4.2 / 5

Pros & Cons from Real Users

Pros

  • Loman.ai is very user-friendly and fits well into a fast-paced restaurant environment. It helps streamline daily tasks, keeps things organized, and saves valuable time during busy shifts. It’s especially helpful for staying on top of operations without feeling overwhelmed.
  • Fast set up, responsive support, cheaper than hiring idiot kids. My orders are now accurate and get sent right to my printer. Makes weekends much easier because I don't have customers waiting on hold or 17 year olds not showing up for work or not answering the phones. I'm opening up a 2nd location in June and will be using Loman at that shop too.
  • It helped our staff and customers. It helped our bottom line. They take orders when we are closed. They are completely customizable and can take payments. The customer service is unmatched. They are the most polished companies in the restaurant AI space.
  • The company was great, the onboarding took less than 5 days and I was up and running. Whenever I have an issue they are on it immediately. I can’t recommend this company enough.
  • I got really bad experience so no pros for them. They did not fix the problem and still charged me $1000.

Cons

  • Like any growing platform, there are still opportunities for continued improvement, which is actually exciting because it shows there’s room for even more features and enhancements over time.
  • Small learning curve, similar to training a new employee before loman was fully up to speed. Worked with an onboarding lady to get the tech dialed in.
  • We couldn’t find it sooner. We spent a lot of time looking for a partner, and we are genuinely upset that we were not able to find this partner a year sooner because we would’ve been able to grow our company dramatically quicker.
  • Maybe some sticker shock on price first off but the ROI make that go away in days
  • Online team support is terrible. I had Loman.ai in my pizza place from 4 months and they are not able to figure out why there AI agent is not able to take orders correctly or why it gives incorrect information to the customers. They said they improve their service overtime but it is almost 4 months and l don’t want to loose my customers with improper answers and finally get frustrated and get out from their contract but i got charged more than $ 1000 which they are not ready to refund me for terrible AI service. Think twice guys before you dive into it . 100% true review.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Call Citadel
Founded: 2026
United States
callcitadel.com

Company Information

Loman.ai
United States
www.loman.ai/

Alternatives

Alternatives

Categories

Categories

Integrations

Clover
Revel
SpotOn
Square POS
Toast POS

Integrations

Clover
Revel
SpotOn
Square POS
Toast POS
Claim Call Citadel and update features and information
Claim Call Citadel and update features and information
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Claim Loman.ai and update features and information