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About

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

About

Imagine if your customers could seamlessly communicate with your business how they want to. Calling, SMS, messaging, social, and chat all unified in one interface with one goal: simplifying communication. You’ll want to see what we have in store. With Vonix, you’ll be able to call, text, social message and chat using your business profile from one mobile app. You’ll access all your business phone features as if you were in the office, using your business number from your cell phone. Text or message your customers, and transfer whole conversations with the internal collaboration features. Sync conversations into your customer records and keep everyone in the loop. Access business calling features like interactive voice menus, day/night mode, voicemail transcription & more. Improve satisfaction and get faster resolutions by enabling customers to communicate via their preferred method.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a comprehensive phone solution

Audience

Small to mid-sized businesses and call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$29.99 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Call Box
Founded: 1988
United States
www.callbox.com

Company Information

Vonix
Founded: 2019
United States
www.vonix.io

Alternatives

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Integrations

AgencyZoom
Filevine
QQCatalyst
Vertafore AMS360

Integrations

AgencyZoom
Filevine
QQCatalyst
Vertafore AMS360
Claim Call Box and update features and information
Claim Call Box and update features and information
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Claim Vonix and update features and information