+
+

Related Products

  • Caller ID Reputation
    42 Ratings
    Visit Website
  • CrankWheel
    220 Ratings
    Visit Website
  • Community Phone
    1,404 Ratings
    Visit Website
  • TollFreeForwarding
    3,215 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • 800.com
    2,337 Ratings
    Visit Website
  • CallTrackingMetrics
    937 Ratings
    Visit Website
  • CallTools
    594 Ratings
    Visit Website
  • Phonexa
    238 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website

About

Our software can show you who is calling your business and who they are talking to. We can show you who your employees are calling. You will know that salespeople are working hard, that incoming call groups are handling your customer calls, and you can track down calls to or from any customer when a question arises. You can stop worry about who is calling whom. We’ve got that covered for you. Part of the reason why our software is so good is because of our experience in the industry. We’ve been developing Call Accounting Software since 1989 helping many companies just like yours. We understand what information you need from your call reporting, and we know how to give that to you. With our complete online FAQ Help Screens and live or remote technical support, we can make sure your system is meeting or exceeding your expectations. If you ever need technical assistance, we are there for you.

About

Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Any user looking for a call accounting solution to track and automate calls

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Comm One
www.commone.com

Company Information

Callcruncher
www.callcruncher.com

Alternatives

Call Record Analyzer

Call Record Analyzer

Intelligent Visibility

Alternatives

Call Accounting Mate

Call Accounting Mate

Callaccounting.ws
Tapit

Tapit

Trisys

Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Integrations

No info available.

Integrations

No info available.
Claim Call Accounting Pro and update features and information
Claim Call Accounting Pro and update features and information
Claim Callcruncher Access Anywhere and update features and information
Claim Callcruncher Access Anywhere and update features and information