Dialaxy

Dialaxy

Dialaxy Inc.
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About

Calilio is an AI-powered cloud phone system that helps businesses manage calls, messages, and communication in one platform. With virtual phone numbers in 100+ countries and access across web, iOS, and Android, teams can stay connected from anywhere. Calilio supports inbound and outbound communication with IVR, call routing, call forwarding, business hours, voicemail, call transfer, power dialer, caller ID, call recording, call monitoring, and analytics. Ring Strategy helps teams control how incoming calls are distributed based on availability. Teams can manage SMS and MMS alongside voice calls, while Bulk SMS supports reminders, announcements, follow-ups, and campaigns. Contact management, notes, tags, recordings, and call history keep interactions organized. AI tools include call transcription, summaries, sentiment analysis, and an AI Voice Agent that supports customer conversations and reduces manual call handling. Calilio supports sales, support, call centers, and remote t

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Call centers, businesses of all sizes, remote workers, individuals, entrepreneurs and startups

Audience

Companies of all sizes and contact centers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 Per user/month
Standard Plan- $15 (Per user per month)
Premium plan- $35 (Per User per month)
Enterprise plan- Custom (Contact Sales)
Free Version Not Supported
Free Trial Not Supported

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.1 / 5
design 4.2 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 4.5 / 5
features 4.2 / 5
design 3.9 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • We have a garment business and we faced a lot of problems handling our clients. Calilio’s call queue and music on hold features have solved our problem. Also, Calilio provides call recording features and also has analytics from where we can track our growth as well.
  • Calilio has been a great addition to our workflow. The platform is easy to use, the call quality is consistently clear, and the features like call management and tracking really help keep everything organized. It has made handling business communication much smoother and more efficient. Overall, it feels reliable and definitely worth subscribing to.
  • I liked Calilio’s call routing, analytics, and team features. They helped us manage calls better, track performance, and keep communication organized and smooth.
  • nothing really, their website stated false information and Calilio did not take appropriate action in refunding my purchase.
  • Calilio has best user interface and also has good Customer support team also the pricing is Good for user.

Cons

  • So far, i don't actually have any dislikes of this product. It is helping my business vary well.
  • So far, I haven’t faced any major issues. I’m still exploring the platform, but everything has been working smoothly and as expected.
  • I haven’t faced any issues so far, and everything has been working smoothly. I’m still exploring the platform, but my experience up to now has been positive and reliable.
  • really bad customer support over chat. they simply follow scripts and do not pay attention to what is being communicated.
  • For my use case, i don't think i find any cons till date.

Pros & Cons from Real Users

Pros

  • Dialaxy was easy to get familiar with, and I could use the main features without spending much time figuring things out. I mainly use it for routine business calls and follow-ups. Having call records available is helpful when I need to confirm an earlier conversation or check whether someone has already been contacted.
  • The automatic time-zone and business-hour routing works great for us. Calls get directed to active regional hubs depending on the time of day, or to voicemail after hours, which keeps our setup simple without manual tweaking.
  • One-click voicemail drop lets our reps leave a pre-recorded message and jump straight to the next outreach target without waiting around.
  • My work involves coordinating campaign updates and communicating with different people about timelines and requirements. Dialaxy's call history helps me check previous discussions, while its search and filtering features make it easier to find a particular interaction when needed.
  • One thing I like about Dialaxy is that the main calling features are easy to understand. I can check call activity, find previous conversations, and review details without spending too much time navigating the system. It helps when I'm coordinating follow-ups across several contacts.

Cons

  • I'd like a few more options for organizing call records according to different tasks or teams. The current setup works well for regular use, but more flexibility would be useful.
  • It can be annoying managing the prepaid credit balance. While monthly fees cover our fixed seats, heavy international and toll-free calls deduct from a separate balance, so we have to top up when usage picks up.
  • Analytics stay pretty basic and the internal messaging lacks advanced organization or video tools.
  • I'd appreciate more ways to group calls according to campaign or project. It's a relatively small improvement, but it would make reviewing older conversations more convenient.
  • The reporting view could offer more customization for teams that want to review call activity in different ways.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Calilio
Founded: 2023
Robinson Road, Singapore, 048545, Raffles Place, Singapore
www.calilio.com

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Alternatives

SendMyCall

SendMyCall

EZphone Systems

Categories

Business VoIP Supported
Cloud PBX Supported

Categories

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Not Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Virtual Extensions Supported
Web Conferencing Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported

Integrations

HubSpot CRM Not Supported
LeadHeed Supported
Pabbly Connect Supported
Pipedrive Supported
Zoho CRM Not Supported

Integrations

HubSpot CRM Supported
LeadHeed Not Supported
Pabbly Connect Not Supported
Pipedrive Not Supported
Zoho CRM Supported
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