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About

CWILL is a Shopify-focused customer retention platform designed to help ecommerce brands grow through smarter post-purchase experiences. Built for Shopify and rated 4.9 stars with over 15,000 reviews, CWILL offers tools for order tracking, returns and exchanges, shipping protection, loyalty programs, and referrals. The platform reduces WISMO support tickets, increases retained revenue, and boosts customer lifetime value through optimized customer journeys. Brands can deliver branded tracking pages, flexible return options, and opt-in shipping protection to build trust and reduce operational costs. CWILL also enables automated review collection, user-generated content, and AI-powered personalization to drive repeat purchases. Its unified ecosystem replaces disconnected apps with one streamlined retention engine. Trusted by leading Shopify brands worldwide, CWILL helps ecommerce businesses retain longer and grow faster.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. The base is free forever, with unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments shown on the Shopify customer page, loyalty points and referrals, and analytics. When a store is ready, the All-in plan turns on AI agents: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. All-in includes 10,000 AI conversations per month. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shopify and Shopify Plus ecommerce brands seeking to improve customer retention, reduce support workload, and increase lifetime value through optimized post-purchase experiences

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99 per month
Free Version
Free Trial

Pricing

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CWILL
Founded: 2014
United States
www.cwill.com

Company Information

Reponse
France
reponse.ai

Alternatives

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic
Maxdesk

Maxdesk

MXG Infotech Pvt Ltd

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Shopify
ChatWILL
Facebook
Google Ads
Instagram
Klaviyo
Mailchimp
ParcelWILL
PayPal
Pinterest
SEOWILL
SendWILL
Shop Pay
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk

Integrations

Shopify
ChatWILL
Facebook
Google Ads
Instagram
Klaviyo
Mailchimp
ParcelWILL
PayPal
Pinterest
SEOWILL
SendWILL
Shop Pay
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk
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