CTM vs. DialConnection Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	DialConnection
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CTM		DialConnection

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		DialConnection: About We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		DialConnection: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		DialConnection: Audience Companies that need a powerful call center and speech analytics solution
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		DialConnection: Support Phone Support Supported 24/7 Live Support Supported Online Supported
CTM: API Offers API Supported		DialConnection: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		DialConnection: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		DialConnection: Pricing No information available. Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		DialConnection: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		DialConnection: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		DialConnection: Company Information DialConnection Founded: 1997 United States www.dialconnection.com
CTM: Alternatives Phonexa 4.9 out of 5 stars		DialConnection: Alternatives Call Center Studio 4.8 out of 5 stars
CTM: CloudTalk 4.7 out of 5 stars		DialConnection: Voiso
CTM: CallFinder 5.0 out of 5 stars		DialConnection: Ytel
CTM: Aircall 4.3 out of 5 stars		DialConnection: Voiptime Contact Center Voiptime Cloud
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		DialConnection: Kunnect View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		DialConnection: Categories Call Center Supported IVR Supported Predictive Dialer Supported Speech Analytics Supported
CTM: Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported		DialConnection: Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Show More Features Predictive Dialer Features Call Monitoring Not Supported Call Recording Not Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported
CTM: Integrations Adobe Marketo Measure Supported AgencyAnalytics Supported CA Flowdock Supported Constant Contact Lead Gen & CRM Supported DenGro Supported Facebook Supported Gong Supported Google Ads Supported Google Analytics Supported Mailchimp Supported Rank Ranger Supported Sedric AI Not Supported Snapchat Supported Stripe Supported Unbounce Supported VWO Testing Supported Wix Supported WordPress Supported Zendesk Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		DialConnection: Integrations Adobe Marketo Measure Not Supported AgencyAnalytics Not Supported CA Flowdock Not Supported Constant Contact Lead Gen & CRM Not Supported DenGro Not Supported Facebook Not Supported Gong Not Supported Google Ads Not Supported Google Analytics Not Supported Mailchimp Not Supported Rank Ranger Not Supported Sedric AI Supported Snapchat Not Supported Stripe Not Supported Unbounce Not Supported VWO Testing Not Supported Wix Not Supported WordPress Not Supported Zendesk Not Supported Zoho CRM Not Supported Show More Integrations View All 2 Integrations
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